Remote Customer Operations Coordinator (SAP Implementation )

pofft Technology Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

pofft Technology Inc. is seeking a Remote Customer Operations Coordinator to support SAP S/4HANA implementation for a beauty and personal care brand. You will document current O2C processes, participate in SAP design workshops, and help validate data and test scripts across orders, pricing, fulfillment, invoicing and EDI.

Ideal candidates have 2–4 years in customer operations or ERP support, strong documentation, and experience with Excel. Familiarity with SAP or Dynamics is a plus.

Qualifications

• 2–4 years in customer operations, order management, supply chain or ERP support.
• Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing.
• Intermediate to advanced Excel.
• Strong documentation, follow‑up and problem‑solving skills.

Responsibilities

• Document current order-to-cash processes and help review the new SAP workflows.
• Take part in SAP design workshops and capture requirements, questions and action items.
• Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns and EDI.
• Log and track defects through to resolution and retesting.
• Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings.
• Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846).
• Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon.
• Support cutover, go‑live and early post-launch support; build SOPs, training materials and job aids.

Skills

Order-to-Cash

Excel

Documentation

Problem-solving

Tools

SAP S/4HANA

SAP SD

Microsoft Dynamics 365 Business Central

Job description

Remote Customer Operations Coordinator (SAP Implementation)

Remote Customer Operations Coordinator (SAP Implementation) United States

Customer Operations Coordinator for a fast-growing beauty and personal care brand that’s moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You’ll support the customer operations side of the project, from process documentation and data validation through testing, go‑live and post‑launch support.

What you'll do:

• Document current order-to-cash processes and help review the new SAP workflows
• Take part in SAP design workshops and capture requirements, questions and action items
• Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
• Log and track defects through to resolution and retesting
• Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
• Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
• Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
• Support cutover, go‑live and early post-launch support; build SOPs, training materials and job aids

Required:

• 2–4 years in customer operations, order management, supply chain or ERP support
• Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
• Intermediate to advanced Excel
• Strong documentation, follow‑up and problem‑solving skills

Preferred:

• SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation
• Microsoft Dynamics 365 Business Central, which is highly desirable
• Testing experience: test scripts, user acceptance testing, defect tracking
• EDI and 3PL/warehouse system experience
• CPG, beauty or personal care, or retail experience with big‑box retailer compliance

Payment Type

annual

Price Range

-

Work Type

Full Time

Location

United States