Remote SAP Commerce Cloud Production Support Engineer

Celestial Stars Arts Academy; United States; On-site; USD 114,616,000 - 128,943,000; Full time

Benefits offered by this job

Medical benefits

401k

Holidays

Job summary

iSoftStone, Inc. is seeking an SAP Commerce Cloud Production Support Engineer to ensure day-to-day stability and reliability of a high-scale eCommerce platform running on SAP Commerce Cloud CCv2.

You will troubleshoot complex incidents, analyze logs, and coordinate with vendors and stakeholders to drive timely resolution and continuous improvement. The role requires 3+ years of SAP Commerce CCv2 experience, strong Java/Spring expertise, and hands-on skills with Dynatrace and Kibana.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• 3+ years development experience with SAP Commerce Cloud (CCv2) or SAP Commerce (Hybris).
• Strong proficiency in Java, Spring Framework, SAP Commerce Cloud (CCv2), OCC APIs, Spartacus, Angular, TypeScript, RESTful APIs, SQL, and JAVA.

Responsibilities

• Provide hands-on production support for SAP Commerce Cloud CCv2 on a high-volume eCommerce platform.
• Participate in on-call schedule for weekends/holidays to ensure coverage.
• Investigate and resolve production incidents with focus on customer impact and platform availability.
• Monitor health and performance using Dynatrace, Kibana, and logs.
• Perform RCA and implement sustainable fixes and preventive measures.
• Support production releases, post-deployment validation, and operational readiness.

Skills

Java

Spring Framework

RESTful APIs

SQL

Root cause analysis

Incident management

Communication

Education

Bachelor's degree in Computer Science, Engineering, IT

Tools

SAP Commerce Cloud CCv2

OCC APIs

Spartacus

Angular

TypeScript

Dynatrace

Kibana

Job description

iSoftStone, Inc. is seeking an SAP Commerce Cloud Production Support Engineer to ensure day-to-day stability and reliability of a high-scale eCommerce platform running on SAP Commerce Cloud CCv2.

You will troubleshoot complex incidents, analyze logs, and coordinate with vendors and stakeholders to drive timely resolution and continuous improvement. The role requires 3+ years of SAP Commerce CCv2 experience, strong Java/Spring expertise, and hands-on skills with Dynatrace and Kibana.