Remote Salesforce QA & BA - Service Cloud & Integrations

McBride; New York (NY); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Job summary

McBride Consulting supports the NYS Department of Labor’s Unemployment Insurance Call Center Salesforce instance, bridging requirements management, integration workflows, and QA to ensure high-quality releases without disrupting live operations.

This remote role focuses on gathering requirements, detailing user stories, and designing SIT/E2E test scenarios for complex Salesforce integrations with the claims platform, while coordinating with stakeholders and development teams to maintain thorough

Qualifications

• 2+ years of combined experience in business analysis and quality assurance on IT consulting projects, with direct experience supporting Salesforce implementations.
• Strong background in stakeholder interviews, requirements elicitation, workflow mapping, and writing precise user stories with testable acceptance criteria for Salesforce Service Cloud and complex enterprise integrations.
• Proven track record of designing, managing, and executing System Integration Testing (SIT) and End-to-End (E2E) testing frameworks—validating data synchronization and cross-system touchpoints.
• Familiarity with Service Cloud concepts (Case management, call center/telephony integration, agent UI) and public sector or unemployment insurance workflows is strongly preferred.
• Hands-on experience using agile backlog tools (e.g., Jira, Azure DevOps) alongside Copado for tracking requirements, test scripts, test suites, and defect logs within the Salesforce deployment lifecycle.

Responsibilities

• Lead requirement workshops with NYS DOL stakeholders to elicit, analyze, and document call center workflows and business rules.
• Translate business needs and integration specifications into clear user stories, functional specs, and detailed acceptance criteria for the development team.
• Develop SIT and E2E test scenarios targeting cross-system integration points and real-time data synchronization between Salesforce and the claims platform.
• Execute functional, integration, and UI test scripts to validate system behavior and data handoffs.
• Manage and log test cases, execution results, and defects in Copado, coordinating with developers on fixes and re-testing.
• Maintain traceability matrices and provide test execution summaries and coverage metrics to support deployment sign-off.

Skills

Requirements gathering

Documentation

Backlog management

Test design

Test execution

Defect tracking

Tools

Copado

Jira

Azure DevOps

Job description

McBride Consulting supports the NYS Department of Labor’s Unemployment Insurance Call Center Salesforce instance, bridging requirements management, integration workflows, and QA to ensure high-quality releases without disrupting live operations.

This remote role focuses on gathering requirements, detailing user stories, and designing SIT/E2E test scenarios for complex Salesforce integrations with the claims platform, while coordinating with stakeholders and development teams to maintain thorough