Remote Salesforce Project Analyst - CRM Admin & Dashboards

Onterris; Oregon; Hybrid; USD 75,000 - 85,000; Full time

Job summary

Onterris is seeking a Salesforce Project Analyst to provide user support and admin within our Salesforce instance and supporting systems. You will handle onboarding/offboarding, ticket-based support, report generation and data integrity while assisting with training and documentation.

We value remote-capable candidates with 2+ years in CRM support, strong problem solving and excellent communication. The role commands a compensation range of $75,000–$85,000 USD depending on experience.

Qualifications

• Associates Degree or higher from an accredited university.
• Salesforce Platform Administrator I certification.
• 2-5 years of experience with Salesforce or other CRM systems.
• Demonstrated ability to work remotely and with limited required supervision.
• Ability to work as part of the team and independently.
• Proficient with Microsoft Office software and/or PC programs.

Responsibilities

• Provide in-person and/or remote support to end users for Salesforce and related systems.
• Assist with onboarding / offboarding tasks in relation to day-to-day operations, as well as during new company acquisitions.
• Perform system administration, including maintaining and updating back-end configurations and Flow automation.
• Prepare and upload CSV files for data imports when requested by users or during new company acquisitions.
• Coordinate with developers to communicate and roll-out system updates.
• Provide and assisting with Salesforce training remotely.
• Create and update training materials for internal knowledge base.
• Participate in system upgrades, integration and/or testing of new functionality.
• Diagnose and troubleshoot Salesforce users companywide via help desk.

Skills

Salesforce experience

CRM support

Remote work

Team collaboration

Problem solving

Communication skills

Microsoft Office

Education

Associates Degree or higher

Salesforce Platform Administrator I certification

Tools

Salesforce

Microsoft Excel

Job description

Onterris is seeking a Salesforce Project Analyst to provide user support and admin within our Salesforce instance and supporting systems. You will handle onboarding/offboarding, ticket-based support, report generation and data integrity while assisting with training and documentation.

We value remote-capable candidates with 2+ years in CRM support, strong problem solving and excellent communication. The role commands a compensation range of $75,000–$85,000 USD depending on experience.