Remote Salesforce Platform BA: OMS & Commerce Cloud

Perfaware LLC; Dallas (TX); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Perfaware is seeking a Salesforce Platform Business Analyst to bridge business stakeholders with architects, developers, and QA teams. You will define requirements, shape solution design, and support delivery across Commerce Cloud, Order Management, Service Cloud, Experience Cloud, and Data Cloud programs.

You will improve order lifecycle management, omnichannel inventory visibility, customer service operations, and digital commerce experiences by analyzing data, mapping processes, and guiding

Qualifications

• 3+ years as a Business Analyst on enterprise technology programs.
• 2+ years Salesforce delivery experience, with at least 1 year in Salesforce Order Management, Commerce Cloud, or inventory solutions.
• Working knowledge of Salesforce OMS capabilities: order lifecycle management, sourcing and allocation rules, omnichannel inventory.
• Experience with Salesforce configuration, including Flow, Reports, and Dashboards; familiarity with migrating Process Builder to Flow.
• Exposure to at least one additional cloud: Commerce Cloud, Service Cloud, Experience Cloud, or Data Cloud.

Responsibilities

• Lead discovery sessions to capture business requirements across commerce, order management, fulfillment, inventory, service, and customer data.
• Document functional and non-functional requirements for Salesforce configurations, extensions, and integrations.
• Define MVP scope and future-state enhancements with clear boundaries; facilitate cross-functional workshops.
• Document integration requirements, data mappings, and ownership for ERP, WMS, PIM, payment, and tax systems; collaborate on API patterns.

Skills

Stakeholder management

Requirements analysis

Salesforce delivery

Agile delivery

Communication

Education

Bachelor's degree in Information Systems/Computer Science or related

Tools

Flow

Reports & Dashboards

REST & SOAP APIs

MuleSoft

Boomi

Informatica

Jira

Azure DevOps

Job description

Perfaware is seeking a Salesforce Platform Business Analyst to bridge business stakeholders with architects, developers, and QA teams. You will define requirements, shape solution design, and support delivery across Commerce Cloud, Order Management, Service Cloud, Experience Cloud, and Data Cloud programs.

You will improve order lifecycle management, omnichannel inventory visibility, customer service operations, and digital commerce experiences by analyzing data, mapping processes, and guiding