Remote Salesforce Functional Lead Analyst - Migrations

Cognizant; Harrisburg (Dauphin County); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Salesforce Functional Lead Analyst to lead delivery of Salesforce solutions and migration initiatives, ensuring robust process design, requirements management, and readiness activities for our clients. You will drive collaboration with managers, primary teams, and stakeholders.

This remote role (US) requires 8+ years of Salesforce delivery, expertise in Sales/Service Cloud, strong stakeholder management, and relevant certifications.

Qualifications

• 8+ years of Salesforce functional/business analyst delivery experience, including migration leadership.
• Strong functional expertise in Sales Cloud, Service Cloud, core Salesforce objects, and Email-to-Case functionality.
• Experience in process modelling, backlog management, data validation, UAT, and change readiness activities.
• Salesforce certifications such as Administrator, Business Analyst, Sales/Service Cloud, and App Builder.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead process design workshops and map future Sales/Service journeys across all three user groups.
• Create user stories, acceptance criteria, and traceability matrices; distinguish out-of-the-box (OOB) scope from exceptions.
• Own system integration testing (SIT) and user acceptance testing (UAT) scenarios, business validation, defect triage, smoke tests, and sign-offs.
• Coordinate readiness activities including persona management, access provisioning, training inputs, cutover planning, legacy transition, and Hypercare support.
• Manage backlog, data validation, and change readiness activities to ensure successful Salesforce implementations.

Skills

Salesforce

Stakeholder management

UAT/SIT

Backlog management

Process modeling

Migration initiatives

Tools

Sales Cloud

Service Cloud

Email-to-Case

Job description

Cognizant is seeking a Salesforce Functional Lead Analyst to lead delivery of Salesforce solutions and migration initiatives, ensuring robust process design, requirements management, and readiness activities for our clients. You will drive collaboration with managers, primary teams, and stakeholders.

This remote role (US) requires 8+ years of Salesforce delivery, expertise in Sales/Service Cloud, strong stakeholder management, and relevant certifications.