SF Functional Lead Analyst

Cognizant; Harrisburg (Dauphin County); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Salesforce Functional Lead Analyst to lead delivery of Salesforce solutions and migration initiatives, ensuring robust process design, requirements management, and readiness activities for our clients. You will drive collaboration with managers, primary teams, and stakeholders.

This remote role (US) requires 8+ years of Salesforce delivery, expertise in Sales/Service Cloud, strong stakeholder management, and relevant certifications.

Qualifications

• 8+ years of Salesforce functional/business analyst delivery experience, including migration leadership.
• Strong functional expertise in Sales Cloud, Service Cloud, core Salesforce objects, and Email-to-Case functionality.
• Experience in process modelling, backlog management, data validation, UAT, and change readiness activities.
• Salesforce certifications such as Administrator, Business Analyst, Sales/Service Cloud, and App Builder.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead process design workshops and map future Sales/Service journeys across all three user groups.
• Create user stories, acceptance criteria, and traceability matrices; distinguish out-of-the-box (OOB) scope from exceptions.
• Own system integration testing (SIT) and user acceptance testing (UAT) scenarios, business validation, defect triage, smoke tests, and sign-offs.
• Coordinate readiness activities including persona management, access provisioning, training inputs, cutover planning, legacy transition, and Hypercare support.
• Manage backlog, data validation, and change readiness activities to ensure successful Salesforce implementations.

Skills

Salesforce

Stakeholder management

UAT/SIT

Backlog management

Process modeling

Migration initiatives

Tools

Sales Cloud

Service Cloud

Email-to-Case

Job description

About the role

As a Salesforce Functional Lead Analyst, you will make an impact by leading the delivery of Salesforce solutions and migration initiatives, ensuring robust process design, requirements management, and readiness activities for our clients. You will be a valued member of the team and work collaboratively with managers, primary teams, and other stakeholders.

In this role, you will:

• Lead process design workshops and map future Sales/Service journeys across all three user groups.

• Create user stories, acceptance criteria, and traceability matrices; distinguish out-of-the-box (OOB) scope from exceptions.

• Own system integration testing (SIT) and user acceptance testing (UAT) scenarios, business validation, defect triage, smoke tests, and sign-offs.

• Coordinate readiness activities including persona management, access provisioning, training inputs, cutover planning, legacy transition, and Hypercare support.

• Manage backlog, data validation, and change readiness activities to ensure successful Salesforce implementations.

Work model:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• 8+ years of Salesforce functional/business analyst delivery experience, including at least 3 years leading migration initiatives.

• Strong functional expertise in Sales Cloud, Service Cloud, core Salesforce objects, and Email-to-Case functionality.

• Experience in process modelling, backlog management, data validation, user acceptance testing (UAT), and change readiness activities.

• Salesforce certifications such as Administrator, Business Analyst, Sales/Service Cloud, and App Builder.

• Excellent communication and stakeholder management skills.

These will help you stand out

• Manufacturing industry experience.

• Demonstrated ability to lead cross-functional teams and drive successful Salesforce implementations.

• Advanced proficiency in coordinating readiness and Hypercare activities.

• Experience with legacy system transitions and cutover planning.

• Additional Salesforce certifications or relevant technical skills.

Applications will be accepted until 8/20/2026.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $80,000p.a - $105,000 p.a. depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.