Remote Salesforce DTC Program Lead

ICF; Reston (VA); On-site; USD 144,381 - 245,448; Full time

Job summary

ICF is seeking a strong technical leader to run a Salesforce Digital Transformation Center (DTC) for a federal contract. You will manage a multi-org Salesforce environment, lead architects and administrators, and guide the client relationship across program areas.

A developer‑level Salesforce background is preferred so you can jump into the operational rotation. Responsibilities include pre‑sales support, CI/CD governance, release management, licensing, governance documentation, and ongoing

Qualifications

• 5+ years of project management experience leading large complex IT projects and managing technical staff.
• 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client‑facing role.
• 3+ years of experience as a Salesforce Developer performing declarative (no‑code) and programmatic (Apex, LWC) development.
• 3+ years of experience performing deployments and working with CI/CD pipelines in the context of Salesforce and GitHub as source control.
• 1+ years of experience providing complex cost allocations, chargebacks and reporting, including for Cloud consumption, licensing and labor.
• Must be a U.S. Citizen or Permanent Resident (Green Card).
• Ability to obtain a Federal government public trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.).

Responsibilities

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
• Lead routine meetings such as daily client status calls, daily team stand‑ups, weekly & bi‑weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
• Assist client with management of the DTC customer pre‑sales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high‑level solution recommendations and ROM estimates.
• Manage the onboarding of new DTC customer project teams onto the platform.
• Manage the release calendar and coordinate DTC actions for customer application deployments.
• Manage daily O&M support activities.
• Manage license inventory, allocations, and renewal efforts.
• Manage platform ATO renewal assessments and mid‑year changes.
• Co‑lead DTC customer technical design reviews with Salesforce architects.
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
• Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations.
• Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.

Skills

Project management

Salesforce project leadership

Salesforce development

CI/CD pipelines

ROM estimates

Client relationship

Team leadership

Tools

GitHub

MuleSoft

Job description

ICF is seeking a strong technical leader to run a Salesforce Digital Transformation Center (DTC) for a federal contract. You will manage a multi-org Salesforce environment, lead architects and administrators, and guide the client relationship across program areas.

A developer‑level Salesforce background is preferred so you can jump into the operational rotation. Responsibilities include pre‑sales support, CI/CD governance, release management, licensing, governance documentation, and ongoing