Remote Salesforce CRM Support Analyst II

CRH; Atlanta (GA); Híbrido; USD 80.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Health insurance

Paid time off

Life insurance

Comprehensive dental and vision insurance

Descripción de la vacante

A leading construction organization is seeking a Level 2 CRM Support Analyst. This remote position requires strong expertise in Salesforce, with responsibilities including managing support case queues, ensuring customer communication, and maintaining system integrity. Candidates should have at least two years of technical support experience, strong analytical skills, and a commitment to customer service. Competitive compensation includes benefits such as health insurance and 401(k).

Formación

• Minimum two years of experience in technical support for Salesforce CRM.
• At least two years in user support roles.
• Prior involvement with sales teams is considered helpful.

Responsabilidades

• Oversee and manage daily support case queues.
• Work closely with Level 1 CRM Support Analysts to address escalated cases.
• Ensure regular updates to customers regarding case status.

Conocimientos

Advanced troubleshooting skills

Proficient in SFDC Lightning Experience

Exceptional verbal and written communication

Strong technical and analytical capabilities

Customer-oriented mindset

Educación

Salesforce.com Administrator certification

CPQ Specialist certification

Descripción del empleo

A leading construction organization is seeking a Level 2 CRM Support Analyst. This remote position requires strong expertise in Salesforce, with responsibilities including managing support case queues, ensuring customer communication, and maintaining system integrity. Candidates should have at least two years of technical support experience, strong analytical skills, and a commitment to customer service. Competitive compensation includes benefits such as health insurance and 401(k).