Remote Salesforce CRM Architect - Enterprise Solutions

Alliance Health in; Morrisville (NC); Remote; USD 91,000 - 116,000; Full time

Job summary

Alliance Health is seeking a CRM Solution Architect to design, govern, and optimize Salesforce-based CRM across the enterprise. This full-time remote role is based in North Carolina with possible onsite travel to the Home Office.

You will lead data modeling, integration strategies, and SDLC governance while collaborating with IT, business units, and external vendors to deliver compliant, high-quality CRM solutions.

Qualifications

• 5 years of experience designing, configuring, and implementing CRM solutions.
• Experience designing data models, integrations, and automation within CRM platforms.
• Experience with CRM integrations with telephony or contact center tools.
• Experience participating in Agile and SDLC processes.
• Experience providing architectural guidance within project or team environments.
• Experience conducting business process modeling or data analysis.
• Salesforce certifications such as Development Lifecycle and Deployment Architect, Technical Architect, Health Cloud Accredited Professional are preferred.

Responsibilities

• Design and maintain enterprise CRM solutions.
• Develop Salesforce solution architecture, including data models, integration patterns, declarative automation, and security structures.
• Ensure solution designs align with enterprise architecture, compliance requirements, and performance best practices.
• Evaluate new Salesforce features, AppExchange solutions, and emerging technologies to enhance operational efficiency.
• Apply and uphold governance standards, design patterns, documentation practices, naming conventions, and release processes.
• Participate in the CoE operating model, assisting with backlog prioritization, SDLC reviews, and architectural quality assurance.
• Ensure consistency and stability across multiple projects, internal teams, and vendor-supported initiatives.
• Create and maintain high-quality architecture documentation, including diagrams, data models, and functional specs.
• Partner with IT, Operations, and business leadership to translate business needs into scalable CRM solutions.
• Participate in planning sessions to support long-term enhancements, modernization, and platform expansion.
• Identify solution risks, provide mitigation strategies, and support investment planning.
• Develop integration requirements and patterns for Salesforce, telephony platforms, data systems, and enterprise apps.
• Collaborate with engineers, developers, and data teams to ensure integration reliability and maintainability.
• Oversee API usage, error handling, and data flow diagrams to support processes.
• Conduct performance assessments of flows, Apex, integrations, and data structures.
• Recommend optimization strategies to improve stability and data quality.
• Support modernization initiatives related to cloud adoption, automation, AI, and digital engagement.
• Serve as a technical resource and escalation point for complex designs, integration issues, and performance concerns.
• Provide guidance on architectural frameworks, secure design principles, data modeling, and CRM best practices.
• Conduct design reviews to ensure alignment with standards, compliance, and performance.
• Share knowledge to support skill development and architectural consistency.
• Collaborate with engineers, administrators, analysts, and data teams to meet performance and scalability requirements.
• Evaluate new CRM platform features and design approaches; propose improvements for robustness.

Skills

Salesforce

SOQL

Apex

Data modeling

Integrations

SDLC

Agile

Security

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Business Administration

Other

Tools

AppExchange

APIs

Job description

Alliance Health is seeking a CRM Solution Architect to design, govern, and optimize Salesforce-based CRM across the enterprise. This full-time remote role is based in North Carolina with possible onsite travel to the Home Office.

You will lead data modeling, integration strategies, and SDLC governance while collaborating with IT, business units, and external vendors to deliver compliant, high-quality CRM solutions.