Remote Salesforce Certified Support Engineer (Tier 1)
Litify
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Job summary
Litify, a Salesforce-based legal tech leader, is seeking a Support Engineer (Tier 1) to join its Customer Success team. This fully remote role ( NYC/NJ exception ) focuses on assisting customers with Litify and Salesforce issues and deep troubleshooting.
You will create knowledge articles and help users navigate complex configurations, with a strong emphasis on service quality. You’ll work in Salesforce Service Cloud, reproduce issues in sandboxes, and collaborate with Success Managers to craft
Qualifications
- 1-3 years of technical customer facing experience in SaaS.
- 1-3 years of Salesforce experience and related certifications.
- Strong problem-solving and learning mindset.
- Experience with ticketing systems and customer communication.
- Ability to explain technical info to non-technical users.
Responsibilities
- Work directly with customers on Salesforce/Litify issues and questions.
- Debug issues, distinguish config, product, and platform bugs.
- Reproduce issues in Salesforce sandboxes and demo orgs.
- Provide bug details to Litify Tier 2 Support as needed.
- Collaborate with Customer Success Managers on solutions.
- Perform basic Salesforce configuration changes.
- Develop knowledgebase articles and video walkthroughs.
- Contribute to a collaborative, growth-oriented team culture.
Skills
Education
Tools
Job description
Litify, a Salesforce-based legal tech leader, is seeking a Support Engineer (Tier 1) to join its Customer Success team. This fully remote role ( NYC/NJ exception ) focuses on assisting customers with Litify and Salesforce issues and deep troubleshooting.
You will create knowledge articles and help users navigate complex configurations, with a strong emphasis on service quality. You’ll work in Salesforce Service Cloud, reproduce issues in sandboxes, and collaborate with Success Managers to craft
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