Remote Salesforce Certified Support Engineer (Tier 1)

Litify; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Litify is seeking a Tier 1 Support Engineer to join our remote Customer Success team. You will help clients with Salesforce and Litify issues, troubleshoot in Service Cloud, and contribute to knowledge base and training materials.

The role rewards curiosity and problem solving, with 1–3 years SaaS support experience, Jira/Service Cloud familiarity, and ability to explain complex concepts to non-technical users.

Qualifications

• 1–3 years of technical customer facing experience (preferably in the SaaS space).
• 1–3 years of experience working in Salesforce and Salesforce certifications such as ADM-201.
• Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud).
• Excellent judgment, analytical thinking, and attention to detail.
• Strong time management and organizational skills.

Responsibilities

• Work directly with customers to troubleshoot Salesforce/Litify issues and answer technical questions.
• Debug complex issues and discern configuration issues, product bugs, or Salesforce bugs.
• Reproduce issues in Salesforce sandboxes and demo orgs.
• Provide detailed information to Litify Tier 2 Support for potential bugs.
• Collaborate with Customer Success Managers on solutions and next steps.
• Perform basic configuration changes in Salesforce (permissions, records, automations).
• Develop knowledge base articles and video tutorials for Litify community.
• Contribute to a culture of collaboration and continual improvement.

Skills

Customer support

Salesforce

Jira

Service Cloud

Problem solving

Communication

Cross-functional collaboration

SaaS

Technical support

Education

Bachelor's degree

Salesforce ADM-201

Tools

Dev Console

Data Loader

Workbench

Job description

Litify is seeking a Tier 1 Support Engineer to join our remote Customer Success team. You will help clients with Salesforce and Litify issues, troubleshoot in Service Cloud, and contribute to knowledge base and training materials.

The role rewards curiosity and problem solving, with 1–3 years SaaS support experience, Jira/Service Cloud familiarity, and ability to explain complex concepts to non-technical users.