Remote Salesforce Business Analyst - CX & Service Cloud

Veradigm®; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings

Paid vacation

Job summary

Veradigm® is seeking a proactive Business Analyst with deep Salesforce expertise. The role involves leading requirements for Salesforce initiatives and refining user stories to enhance customer experience through effective collaboration with various stakeholders.

The ideal candidate will have over 6 years of experience and a strong understanding of Salesforce architecture. Veradigm offers a comprehensive benefits package, including medical and retirement options.

Qualifications

• 6+ years of experience as a Business Analyst or Product Analyst.
• Proven experience implementing a Salesforce Customer Experience portal.
• Strong understanding of Salesforce architecture and platform limitations.

Responsibilities

• Lead requirements gathering and documentation for Salesforce initiatives.
• Translate business needs into actionable technical requirements.
• Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives.

Skills

Salesforce expertise

Agile methodologies

Excellent communication skills

Collaboration

Tools

JIRA

Confluence

Excel

Lucidchart

Visio

Job description

Veradigm® is seeking a proactive Business Analyst with deep Salesforce expertise. The role involves leading requirements for Salesforce initiatives and refining user stories to enhance customer experience through effective collaboration with various stakeholders.

The ideal candidate will have over 6 years of experience and a strong understanding of Salesforce architecture. Veradigm offers a comprehensive benefits package, including medical and retirement options.