Expert Salesforce Business Analyst - Remote

Veradigm®; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Vacation and holidays

Medical, dental, and vision insurance

Job summary

Veradigm® is seeking a highly skilled Business Analyst in Philadelphia County to drive Salesforce Customer Experience portal implementations. You will collaborate with cross-functional teams, gather requirements, and ensure successful execution of agile processes.

The ideal candidate has over 6 years of experience in business analysis with hands-on Salesforce skills. The position offers a comprehensive benefits package including medical, dental, and retirement options.

Qualifications

• 6+ years of experience as a Business Analyst or Product Analyst.
• Proven experience implementing a Salesforce Customer Experience portal.
• Skilled in Agile methodologies and backlog refinement.

Responsibilities

• Lead requirements gathering for Salesforce initiatives.
• Act as subject matter expert for Salesforce enhancements.
• Translate business needs into actionable technical requirements.

Skills

Salesforce expertise

Agile methodologies

Excellent communication

Process mapping

Tools

JIRA

Confluence

Excel

Lucidchart

Visio

Job description

Welcome to Veradigm, where our mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

About The Job

We are seeking a highly skilled and proactive expert Business Analyst with deep Salesforce expertise to join our growing team. In this role, you will partner with Product, Engineering, and cross-functional stakeholders to drive detailed requirements gathering, refine user stories, and support the successful execution of agile development processes— with a strong emphasis on Salesforce Customer Experience portal implementation and Service Cloud functionality (Cases, Chats, etc.). You will serve as a critical liaison between business stakeholders and technical teams, ensuring alignment on business needs and functional specifications. Your ability to lead productive discussions, translate complex concepts, and foster collaboration will be key to delivering high-quality, scalable solutions. If you have hands‑on experience implementing Salesforce portals and Service Cloud features, thrive in a fast‑paced environment, and excel in agile practices, we want to hear from you.

Key Responsibilities

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.).
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations.
• Refine and groom user stories with Salesforce‑specific acceptance criteria to ensure readiness for development.
• Collaborate with stakeholders to define scope, priorities, and business challenges.
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting.
• Support Agile ceremonies such as sprint planning, stand‑ups, and retrospectives.
• Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects.
• Identify opportunities for process improvement and automation within Salesforce and related platforms.

About You

• 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands‑on Salesforce experience.
• Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge).
• Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations.
• Skilled in Agile methodologies and backlog refinement.
• Excellent communication and collaboration skills across technical and non‑technical audiences.
• Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio).

Bonus Qualifications

• Experience with enterprise tools like Zuora, NetSuite, or Workday.
• Familiarity with API integrations, data flows, or light SQL.
• Background in SaaS, healthcare, or regulated industries.
• Certifications: Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP.

Benefits

Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company‑paid life insurance, and retirement savings.

Equal Opportunity Statement

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.