Remote Sales & Service Specialist – Customer Care

Fairygodboss; Pittsburgh (Allegheny County); Hybrid; USD 34,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Sales & Service Representative to support customer inquiries, present products, and grow customer relationships. The role emphasizes service excellence across multiple channels and may involve a hybrid/remote work arrangement.

The position requires strong communication, problem-solving, and product knowledge with a focus on CARES customer care principles. Weekend shifts and a secure home workspace are expected where applicable.

Qualifications

• 1+ years of related experience.
• Home Lending Designated Lender Certification.
• Strong customer service and sales orientation.

Responsibilities

• Performs customer service and sales support activities and initiates sales opportunities.
• Investigates and responds to customer inquiries via all service channels.
• Recommends appropriate solutions and follows defined treatments.
• Resolves complex issues with focus on quality and root cause.
• Documents interactions and completes service requests to minimize effort.

Skills

Accountability

Continual Improvement Process

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Sales & Service Representative to support customer inquiries, present products, and grow customer relationships. The role emphasizes service excellence across multiple channels and may involve a hybrid/remote work arrangement.

The position requires strong communication, problem-solving, and product knowledge with a focus on CARES customer care principles. Weekend shifts and a secure home workspace are expected where applicable.