Remote-Eligible Sales & Service Rep

Habitat For Humanity Of Durham; United States; Remote; USD 34,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan with company match

Paid time off

Job summary

PNC is seeking a Sales & Service Representative for its Customer Care Center. You will handle customer inquiries, educate on best options, and transition conversations to growth opportunities. Roles include remote work eligibility in select locations, with a focus on service and sales excellence across channels.

Expect a diverse shift schedule, weekend coverage, and emphasis on CARES model delivery. The role emphasizes accuracy, customer experience, and risk management within PNC's framework.

Qualifications

• Customer-focused approach guiding client solutions.
• Ability to manage risk and adhere to enterprise guidelines.
• Strong communication and problem-solving skills.
• Detail-oriented with focus on accuracy and quality.

Responsibilities

• Handle customer inquiries and sales support, transitioning to sales opportunities to grow wallet share.
• Respond to customer service inquiries via all channels and resolve issues.
• Refer and recommend appropriate products and services; document interactions.
• Resolve complex inquiries and identify root causes to improve service quality.
• Document interactions and thoroughly complete service requests to minimize effort.

Skills

Customer Focused

Managing Risk

Attention to Detail

Problem Solving

Relationship Building

Effective Communications

Tech Savvy

Education

No Degree

Home Lending Certification

Job description

PNC is seeking a Sales & Service Representative for its Customer Care Center. You will handle customer inquiries, educate on best options, and transition conversations to growth opportunities. Roles include remote work eligibility in select locations, with a focus on service and sales excellence across channels.

Expect a diverse shift schedule, weekend coverage, and emphasis on CARES model delivery. The role emphasizes accuracy, customer experience, and risk management within PNC's framework.