Remote Sales & Ops Support Analyst

Humana; Denver (CO); On-site; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Sales Support Professional to provide administrative, operational, and project support for the Reliance Call Center and CST. You will collaborate with leadership on business initiatives, metrics, and communications to deliver executive-ready materials.

The role focuses on reporting, workforce management, and cross-functional coordination for a team of 130+ associates, enabling operational excellence and strong associate experience while maintaining confidentiality.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Operations, Human Resources, Project Management, Healthcare administrations or related field.
• Minimum of 1+ years of experience supporting business operations, project coordination, reporting, workforce management, administrative support, or related functions.
• Hands-on experience using Microsoft Excel, PowerPoint, Word, and Teams to create reports, presentations, documents, meeting materials, trackers, dashboards, or team communications.
• Experience preparing business reports, leadership presentations, meeting summaries, status updates, operational dashboards, performance scorecards, or KPI/metric tracking documents.
• Experience drafting professional emails, meeting notes, process documentation, presentations, reports, or stakeholder communications for internal teams, leaders, or business partners.
• Experience maintaining project timelines, tracking action items, coordinating meetings, managing calendars or deliverables, organizing documentation, and following up with stakeholders to meet deadlines.
• Experience independently managing multiple tasks, requests, deadlines, projects, or workstreams while keeping stakeholders informed of progress and risks.
• Experience reviewing data, identifying trends, resolving operational issues, improving processes, creating recommendations, or supporting root-cause analysis.
• Experience supporting or communicating with managers, directors, senior leaders, cross-functional teams, business partners, or operational stakeholders.

Responsibilities

• Creating and maintaining recurring and ad hoc reports, analyzing operational performance metrics, supporting workforce management processes and call center performance tracking.
• Coordinating cross-functional projects, and ensuring timely completion of deliverables.
• Assisting leadership with strategic and operational priorities, and developing executive-level presentations and business communications.
• Developing content for organizational initiatives and supporting employee engagement efforts and team communications.

Education

Bachelor’s degree

Tools

Salesforce

Workforce management platforms

Reporting tools

Job description

Humana is seeking a Sales Support Professional to provide administrative, operational, and project support for the Reliance Call Center and CST. You will collaborate with leadership on business initiatives, metrics, and communications to deliver executive-ready materials.

The role focuses on reporting, workforce management, and cross-functional coordination for a team of 130+ associates, enabling operational excellence and strong associate experience while maintaining confidentiality.