Sales Operations Enablement Analyst — Systems & Support

Wellmark-Blue-Cross-and-Blue-Shiel; Des Moines (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

Wellmark Blue Cross Blue Shield is seeking a Business Support Analyst to back Sales Operations and Enablement. The role interfaces with business stakeholders, technology teams, and vendors to provide production support, define requirements, and drive improvements across critical sales platforms used by agents and consultants.

The candidate should have 2+ years in business analysis, strong communication, and the ability to manage priorities in a collaborative environment, with familiarity in data

Qualifications

• Associate's degree or direct and applicable work experience.
• Minimum of 2 years of business analysis or related experience, including exposure to data flow diagrams, requirement specifications, user case scenarios, and UAT.
• Effective communication skills with the ability to articulate complex information to diverse audiences.
• Ability to coordinate vendor responsibilities including regular conference calls and presentations.
• Strong critical thinking and problem-solving skills with attention to detail.

Responsibilities

• Support one or more applications/systems of low to moderate complexity aligned to the sales team.
• Analyze, define, and validate business requirements for system modifications and upgrades.
• Troubleshoot system/application issues of low to moderate complexity and assess business impact.
• Coordinate testing efforts with technology and document a test plan.
• Communicate issue resolutions and coordinate with Technology and Sales teams.

Skills

Effective communication

Problem solving

Vendor coordination

Learning new technologies

Attention to detail

Team collaboration

Microsoft Office (Excel)

Education

Associate's degree or direct & applicable work experience

Tools

Excel

Microsoft Office

Job description

Wellmark Blue Cross Blue Shield is seeking a Business Support Analyst to back Sales Operations and Enablement. The role interfaces with business stakeholders, technology teams, and vendors to provide production support, define requirements, and drive improvements across critical sales platforms used by agents and consultants.

The candidate should have 2+ years in business analysis, strong communication, and the ability to manage priorities in a collaborative environment, with familiarity in data