Remote Sales Compensation Operations Specialist

Openkrill; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Brightwheel is seeking a detail-oriented operations professional focused on commissions and incentive programs. You will own the rep comp question queue, diagnose discrepancies with Claude-assisted triage, and ensure accurate pay outcomes using AI, formulas, and SQL.

You’ll monitor monthly turnover of sales comp trackers, reconcile data between CRMs and downstream reports, and drive improvements to self-serve tools.

Qualifications

• 2+ years in a recurring, accuracy-critical operations role: commissions or incentive ops, payroll, billing or revenue ops, finance ops, or similar reconciliation-heavy work.
• Owned a high-volume request queue or ticket intake with internal customers and a response-time expectation.
• Used AI tools (Claude, ChatGPT, Gemini, Copilot, or similar) as part of day-to-day work: analysis, formulas, lookups, drafting.

Responsibilities

• Work the comp question queue hands-on every day; diagnose missing deals and revenue discrepancies; route issues with evidence; close the loop.
• Run monthly turnover for sales comp trackers; build new month, refresh rosters, load targets, multipliers, and thresholds; QA formula and roll-up integrity.
• Monitor automated daily data-health alerts; investigate warnings or failures; verify fixes after refresh.
• Investigate Salesforce data issues that break comp credit; use AI and SQL to speed up digging; file and track system tickets; log defect patterns.
• Apply mid-month roster changes (exits, transfers, promotions, leave) per policy; double-check each one.
• Keep rep self-serve tools current, including payout calculators and deal-status lookup and chatbot; flag AI errors for fixes.

Skills

AI tools usage

Spreadsheet proficiency

Data analysis

Communication

SQL

Problem solving

Tools

Claude

Salesforce

Redshift

Google Sheets

Apps Script

Sigma

Slack

Job description

Brightwheel is seeking a detail-oriented operations professional focused on commissions and incentive programs. You will own the rep comp question queue, diagnose discrepancies with Claude-assisted triage, and ensure accurate pay outcomes using AI, formulas, and SQL.

You’ll monitor monthly turnover of sales comp trackers, reconcile data between CRMs and downstream reports, and drive improvements to self-serve tools.