Remote Sabre GDS Call Center Trainer

Teleperformance USA; Idaho; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Pet insurance

FSA plans

Employee discounts

Mental health resources

Job summary

Teleperformance USA is seeking an experienced travel training specialist to develop and facilitate progression and enhancement training for new hires, using Sabre GDS to support high-volume client projects.

The role is 100% work-from-home within the United States and requires strong Sabre skills, supervisory or training background, and the ability to manage fast-paced, confidential operations while delivering effective curriculum and feedback.

Qualifications

• Experience using Sabre GDS and native commands (PNR construction, fare pricing, ticketing, exchanges)
• Minimum 3 years' Sabre GDS experience; international booking experience preferred
• 1 year of call center supervisory or training experience in a fast-paced environment
• Strong communication, organization, and time-management skills
• Ability to work from home and handle high-pressure situations with professionalism

Responsibilities

• Coordinate new hire, progression, and enhancement training
• Train employees on client projects with emphasis on confidentiality and security
• Develop non-classroom training materials
• Assess participant and class performance
• Support client interactions and provide curriculum feedback
• Maintain high standards of ethical conduct and teamwork
• Ensure adherence to security, HR, and operations policies
• Perform other duties as assigned by supervisor or manager

Skills

Sabre GDS

Sabre native commands

Training experience

Call center supervisory experience

Communication skills

Organizational skills

Public speaking

Education

College degree preferred

High school diploma or GED required

Job description

Teleperformance USA is seeking an experienced travel training specialist to develop and facilitate progression and enhancement training for new hires, using Sabre GDS to support high-volume client projects.

The role is 100% work-from-home within the United States and requires strong Sabre skills, supervisory or training background, and the ability to manage fast-paced, confidential operations while delivering effective curriculum and feedback.