Remote SaaS Support Specialist

AutoVitals, Inc.; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Flexible Spending Account

401K Match

Flexible PTO

Job summary

AutoVitals, Inc. is seeking a Customer Support Specialist (Tier 1) to handle inbound support across channels, resolve common questions, and route complex issues to Tier 2/3. This role reports to the Manager, Customer Support and is remote.

You will document interactions, meet response targets, and contribute to knowledge base improvements while delivering empathetic service to auto shop clients. We are hiring immediately with competitive pay and benefits.

Qualifications

• 1+ years in customer service or similar role.
• Strong written and verbal communication skills.
• Comfort with documented processes and ticketing tools.
• Ability to learn new software and product concepts quickly.
• Self-starter with curiosity and solution mindset.
• Good judgment to route tickets appropriately.
• Eligible to work in the United States.
• Bonus: SaaS support experience.
• Bonus: Automotive/service industry exposure.
• Bonus: Familiarity with AI tools.

Responsibilities

• Handle inbound support across phone, email, and chat channels.
• Resolve basic product questions on features, navigation, and settings.
• Triage tickets to Tier 2 or Tier 3 based on type.
• Document every interaction with clear notes for downstream tiers.
• Meet target response and resolution times with high customer satisfaction.
• Flag gaps in knowledge base for updates by Tier 4.
• Align with company goals to increase usability and adoption.

Skills

Customer service

Communication skills

Ticketing tools

Learn quickly

Self-motivation

Ticket routing

Work authorization

SaaS support

Automotive industry

AI tools

Job description

AutoVitals, Inc. is seeking a Customer Support Specialist (Tier 1) to handle inbound support across channels, resolve common questions, and route complex issues to Tier 2/3. This role reports to the Manager, Customer Support and is remote.

You will document interactions, meet response targets, and contribute to knowledge base improvements while delivering empathetic service to auto shop clients. We are hiring immediately with competitive pay and benefits.