Remote SaaS Product Support Specialist (West Coast Hours)

Autodesk; Atlanta (GA); Remote; USD 49,000 - 88,000; Full time

Job summary

Autodesk is seeking a GCPay Product Support Representative for a fully remote role operating on West Coast hours. You will be the front line for customers, helping them maximize the platform and ensure a smooth, reliable experience.

Responsibilities include troubleshooting, onboarding customers, and handling subscription inquiries while collaborating with Sales, Customer Success, Engineering, and Finance to improve the overall experience.

Qualifications

• 1+ year of customer support in a SaaS environment (phone, email, chat).
• Strong troubleshooting mindset with thoughtful diagnosis.
• Clear, professional, patient communication in writing and speaking.

Responsibilities

• Deliver high-quality support via phone, email, and live chat, assisting with technical troubleshooting and subscription inquiries.
• Take ownership of customer issues from first contact through resolution with timely follow-up.
• Document and elevate technical issues to support efficient resolution and product improvement.
• Monitor and manage support queues to meet service levels.
• Collaborate with Sales, Customer Success, Engineering, and Finance to improve the customer experience.

Skills

SaaS Support

Troubleshooting

Communication

Multi-tasking

Collaboration

Metrics-driven

Tools

Microsoft 365

OneDrive

Job description

Autodesk is seeking a GCPay Product Support Representative for a fully remote role operating on West Coast hours. You will be the front line for customers, helping them maximize the platform and ensure a smooth, reliable experience.

Responsibilities include troubleshooting, onboarding customers, and handling subscription inquiries while collaborating with Sales, Customer Success, Engineering, and Finance to improve the overall experience.