Remote SaaS Product Support Specialist

Autodesk; West Virginia; Remote; USD 49,000 - 88,000; Full time

Benefits offered by this job

Salary transparency

Equal Employment Opportunity

Belonging

In-Person Onboarding and Identity Ver"

Job summary

Autodesk is seeking a GCPay Product Support Representative to assist customers across North America, working remotely with West Coast hours. You’ll be the frontline for inquiries, troubleshoot issues, onboard users, and handle subscription questions.

You’ll collaborate with Sales, Customer Success, Engineering, and Finance to improve the customer experience, document issues, monitor queues to meet SLAs, and contribute to product enhancements. Join a supportive team shaping construction payments.

Qualifications

• 1+ year in SaaS customer support via phone, email, and chat.
• Strong troubleshooting skills with thoughtful diagnosis.
• Excellent written and verbal communication.
• Experience supporting cloud-based tools across iOS, Android, Windows.
• Ability to manage multiple priorities while staying organized.
• Collaborative, accountable work style with integrity.
• Comfort working with performance metrics (CSAT, productivity, quality).

Responsibilities

• Provide high-quality support via phone, email, and live chat.
• Own customer issues from first contact to resolution with clear expectations.
• Document and expand technical issues with clear records.
• Monitor support queues to meet SLAs.
• Collaborate with Sales, Customer Success, Engineering, and Finance.
• Share customer feedback with Tier 2 and leadership.
• Contribute to team initiatives and projects to improve operations.
• Approach work with a continuous improvement mindset.

Skills

SaaS customer support

Troubleshooting

Communication

Multi-platform support

Prioritization

Collaboration

Metrics awareness

Tools

Microsoft 365

OneDrive

Job description

Autodesk is seeking a GCPay Product Support Representative to assist customers across North America, working remotely with West Coast hours. You’ll be the frontline for inquiries, troubleshoot issues, onboard users, and handle subscription questions.

You’ll collaborate with Sales, Customer Success, Engineering, and Finance to improve the customer experience, document issues, monitor queues to meet SLAs, and contribute to product enhancements. Join a supportive team shaping construction payments.