Remote SaaS Product Support Specialist

Autodesk; New Jersey; Remote; USD 49,000 - 88,000; Full time

Job summary

GCPay is seeking a Product Support Representative to join our fully remote team, serving customers across North America. You will resolve technical issues, guide product usage, and manage onboarding and subscription inquiries.

You will own customer issues from first contact to resolution, document problems clearly, work with Sales, Customer Success, Engineering, and Finance, and help drive product improvements.

Qualifications

• 1+ year in a SaaS customer support role.

Responsibilities

• Deliver high-quality support via phone, email, and live chat.

Skills

Customer support

Troubleshooting

Communication

Cloud tools

Multitasking

Collaboration

Metrics awareness

Tools

Microsoft Suite

OneDrive

Job description

GCPay is seeking a Product Support Representative to join our fully remote team, serving customers across North America. You will resolve technical issues, guide product usage, and manage onboarding and subscription inquiries.

You will own customer issues from first contact to resolution, document problems clearly, work with Sales, Customer Success, Engineering, and Finance, and help drive product improvements.