Remote SaaS Product Support Specialist

Autodesk; Idaho; Remote; USD 42,000 - 62,000; Full time

Job summary

GCPay is seeking a Customer Support professional to join our fully remote team, working East Coast hours. You’ll be the frontline for our customers, helping them get the most out of GCPay while ensuring a smooth, reliable experience.

Responsibilities include diagnosing issues, onboarding, and handling subscription inquiries with a focus on timely resolutions and CSAT metrics. Join a collaborative team and grow with us.

Qualifications

• 1+ year of experience in a SaaS customer support role via phone, email, and chat.
• Strong troubleshooting skills with thoughtful diagnosis.
• Excellent written and verbal communication.
• Experience supporting cloud-based tools across iOS, Android, and Windows.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Deliver high-quality support via phone, email, and live chat, assisting with troubleshooting, product usage, onboarding, and subscription inquiries.

Skills

Customer support

Troubleshooting

Clear communication

Multiplatform support

Prioritization

Collaboration

Metrics awareness

Tools

Microsoft Suite

OneDrive

Job description

GCPay is seeking a Customer Support professional to join our fully remote team, working East Coast hours. You’ll be the frontline for our customers, helping them get the most out of GCPay while ensuring a smooth, reliable experience.

Responsibilities include diagnosing issues, onboarding, and handling subscription inquiries with a focus on timely resolutions and CSAT metrics. Join a collaborative team and grow with us.