Customer Support Specialist (Fully Remote)

JD Power; United States; Remote; USD 29,000 - 34,000; Full time

Job summary

JD Power seeks a customer support specialist to guide dealership users through applications, data, and integrations in a remote, flexible work model. You will diagnose issues, communicate solutions, and manage expectations for a data-driven customer base.

Ideal candidates bring 1–3 years in SaaS or data-driven support, strong analytical and communication skills, and demonstrated experience troubleshooting software and APIs.

Qualifications

• 1-3 years of customer support or technical support experience in a SaaS or data-driven environment.
• Strong analytical, diagnostic, and communication skills, with experience troubleshooting software and APIs.

Responsibilities

• You will be the frontline of customer experience, guiding dealership users through applications, data, and integrations.
• You will diagnose issues, communicate solutions, and manage expectations in fast-paced dealer environments.

Skills

Customer support

Technical support

Analytical skills

Troubleshooting APIs

Communication skills

Job description

• You will be the frontline of customer experience, guiding dealership users through applications, data, and integrations.
• You will diagnose issues, communicate solutions, and manage expectations in fast-paced dealer environments.

Qualifications:

• You bring 1-3 years of customer support or technical support experience in a SaaS or data-driven environment.
• You have strong analytical, diagnostic, and communication skills, with experience troubleshooting software and APIs.
• This position offers an hourly rate of $21-$25 USD or $20-$24 CAD, depending on location.
• Eligible employees may participate in medical, dental, vision, retirement savings, PTO, wellness, and other benefits.
• JD Power is a virtual-first company offering flexible work arrangements and a culture grounded in data and trust.
• You must be legally authorized to work in the country where employment is offered.

JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, and deep industry expertise. It is a virtual-first company with a culture centered on values, operating across North America, Europe, and Australia.