Remote SaaS Customer Onboarding Specialist

Joinparadigm; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation + sick and parental leave

Remote working flexibility

Budget for home office improvements

100% paid medical, vision, and dental insurance

401k matching

Bi-annual company retreats

Job summary

Joinparadigm is looking for an entry-level Customer Onboarding Specialist to provide exceptional onboarding and customer experience. You will train clients on MerusCase software and manage client relationships.

The ideal candidate should have a background in customer support, excellent communication skills, and a comfortable approach to technology. Benefits include a competitive salary, remote flexibility, and comprehensive medical insurance.

Qualifications

• 1-3 years of experience in customer support or onboarding, ideally in a SaaS environment.
• Comfortable with technology and learning new software.
• Strong interpersonal skills to work collaboratively with different departments.

Responsibilities

• Provide exceptional onboarding and customer experience through customers’ lifecycles.
• Onboard & train customers on software and consult on efficiency.
• Manage a portfolio of clients to foster long-term relationships.

Skills

Customer support experience

Project management

Communication skills

Interpersonal skills

Tech-savvy

Job description

Joinparadigm is looking for an entry-level Customer Onboarding Specialist to provide exceptional onboarding and customer experience. You will train clients on MerusCase software and manage client relationships.

The ideal candidate should have a background in customer support, excellent communication skills, and a comfortable approach to technology. Benefits include a competitive salary, remote flexibility, and comprehensive medical insurance.