Remote SaaS Client Success Manager - Veterinary Imaging

Valsoft Corporation; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, and vision

401(k)

Unlimited PTO

Fully remote

Job summary

Valsoft Corporation's Asteris division is seeking a Client Success Representative to be the trusted partner for veterinary practices using Keystone. You will own the client relationship from onboarding through renewal, ensuring every practice gets full value from the platform and grows with us.

You will manage a portfolio of accounts, lead onboarding, run regular check-ins, monitor health, flag risks, pursue expansions with Sales, and collaborate with Support and Product to resolve issues while

Qualifications

• 2+ years in customer success, account management, or a client-facing role, ideally in SaaS.
• Excellent communication and relationship-building skills, with a genuine drive to help clients succeed.
• Organized and proactive, able to manage many accounts and priorities at once.
• Comfortable learning software quickly and explaining it clearly to non-technical users.
• Experience with a CRM or customer success platform.

Responsibilities

• Manage a portfolio of veterinary practice accounts as their main contact.
• Lead onboarding and training so new clients are up and running quickly and confidently.
• Run regular check-ins and account reviews to understand client goals and drive product adoption.
• Monitor account health, flag risks early, and take action to protect renewals and prevent churn.
• Identify upsell and expansion opportunities and partner with Sales to close them.
• Work closely with Technical Support and Product to resolve issues and share client feedback.
• Keep accurate account records and notes in the CRM.

Skills

Customer success

Account management

SaaS experience

Communication

Organizational skills

Tools

CRM

Job description

Valsoft Corporation's Asteris division is seeking a Client Success Representative to be the trusted partner for veterinary practices using Keystone. You will own the client relationship from onboarding through renewal, ensuring every practice gets full value from the platform and grows with us.

You will manage a portfolio of accounts, lead onboarding, run regular check-ins, monitor health, flag risks, pursue expansions with Sales, and collaborate with Support and Product to resolve issues while