Remote Veterinary Imaging Support Specialist

Valsoft Corporation; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Unlimited PTO

Remote work

Job summary

Asteris, part of Valsoft Corporation, offers a fully remote Technical Support Representative role focused on Keystone PACS for veterinary imaging practices. You’ll troubleshoot installations, integrations, and connectivity to keep imaging workflows running smoothly.

The ideal candidate has 2+ years in technical support, strong Windows/networking troubleshooting skills, and experience with ticketing systems. DICOM/PACS knowledge is a plus, with generous benefits and a mission-driven team.

Qualifications

• 2+ years of technical support, help desk, or IT experience.
• Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools.
• Clear, patient communication with non-technical users.
• Strong ownership and follow-through, with a calm approach under pressure.
• Experience with a ticketing system.

Responsibilities

• Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly.
• Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing.
• Support installations, upgrades, and integrations with imaging modalities and practice management systems.
• Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security.
• Manage user accounts, permissions, and access.
• Document and track every issue in the ticketing system, and write clear knowledge base articles.
• Train clients on Keystone features, new releases, and best practices.
• Escalate complex issues to Development and follow through to resolution.
• Participate in an after-hours / on-call rotation for emergency support

Skills

Windows troubleshooting

Networking TCP/IP

Communication

Ticketing system

Remote support

Tools

DICOM

PACS

SQL basics

Job description

Asteris, part of Valsoft Corporation, offers a fully remote Technical Support Representative role focused on Keystone PACS for veterinary imaging practices. You’ll troubleshoot installations, integrations, and connectivity to keep imaging workflows running smoothly.

The ideal candidate has 2+ years in technical support, strong Windows/networking troubleshooting skills, and experience with ticketing systems. DICOM/PACS knowledge is a plus, with generous benefits and a mission-driven team.