Remote SaaS Client Success Consultant

The Nuage Group; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Assist is seeking a Client Success Associate to be the primary day-to-day partner for a portfolio of clients. You’ll consult, understand client workflows deeply, and guide them to maximize value from the Assist platform.

You’ll work with Operations, Implementation, Product, and leadership to ensure long-term success beyond go-live. This full-time remote role sits at the intersection of relationship management, platform expertise, and operational problem-solving, with opportunities to influence

Qualifications

• 2+ years in a client success, account management, or consulting role in SaaS or tech.
• Strong communicator who can simplify platform concepts for non-technical users and leadership.
• Relationship-builder who takes ownership and follows through without micromanagement.
• Capable of managing multiple client accounts with strong organization and prioritization.
• Familiarity with Salesforce or similar CRM/platform environments is required.

Responsibilities

• Own day-to-day relationships for an assigned portfolio of Assist clients as their trusted advisor.
• Conduct regular check-ins and business reviews to understand goals and adoption gaps.
• Proactively identify opportunities to optimize workflows and configuration with recommendations.
• Translate client needs into actionable requests for Implementation and Product teams.
• Maintain client health metrics and logs in Mission Control.
• Serve as first line of support for client questions and platform issues.
• Triage cases, resolve what you can, and escalate with clear context when needed.
• Document recurring issues and contribute to internal knowledge base and client resources.
• Partner with Implementation on post-go-live handoffs to ensure a seamless experience.
• Represent client perspectives internally and collaborate on escalations and playbooks.

Skills

Client success

Account management

SaaS

Salesforce familiarity

Communication

Relationship building

Project coordination

Tools

Salesforce

Job description

Assist is seeking a Client Success Associate to be the primary day-to-day partner for a portfolio of clients. You’ll consult, understand client workflows deeply, and guide them to maximize value from the Assist platform.

You’ll work with Operations, Implementation, Product, and leadership to ensure long-term success beyond go-live. This full-time remote role sits at the intersection of relationship management, platform expertise, and operational problem-solving, with opportunities to influence