Remote SaaS Billing Specialist (NetSuite)

PerfectServe; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote-first

Health Insurance (day one)

401(k) match

Paid holidays

Career advancement

Job summary

PerfectServe is a remote-first employer in the US, seeking a detail-oriented Billing Associate to manage customer billing, resolve inquiries, and support billing operations across multiple entities.

You will review contracts, resolve discrepancies, and process credits using Zendesk and Excel-driven reports. The role emphasizes independent decision-making, process improvement, and AI-enabled workflows.

Qualifications

• 3+ years of billing or related experience.
• Strong Excel skills (PivotTables, VLOOKUP, XLOOKUP).
• Ability to interpret contracts and manage complex billing requirements.

Responsibilities

• Manage customer billing, invoicing, and new account setup.
• Review contracts to ensure accurate billing.
• Research billing discrepancies, resolve inquiries, and process credits.
• Respond to billing and finance requests through Zendesk or similar platforms.
• Prepare monthly billing reports using Excel and AI tools.
• Identify opportunities to improve billing processes and efficiency.
• Support special projects and annual audits as needed.

Skills

SaaS billing

NetSuite

Salesforce

Zendesk

Contract interpretation

AI reporting

Education

Associate degree

Tools

NetSuite

Sage Intacct

Microsoft Dynamics 365

SAP

Zuora

Chargebee

Job description

PerfectServe is a remote-first employer in the US, seeking a detail-oriented Billing Associate to manage customer billing, resolve inquiries, and support billing operations across multiple entities.

You will review contracts, resolve discrepancies, and process credits using Zendesk and Excel-driven reports. The role emphasizes independent decision-making, process improvement, and AI-enabled workflows.