Remote Billing Associate | SaaS Subscriptions & AI Tools

PerfectServe; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote-first environment

Health, Dental, Vision, Life and Dis.

401K match

Paid holidays and PTO

Job summary

PerfectServe is seeking a detail-oriented Billing Associate to manage customer billing, invoicing, and related operations across multiple entities. You will review contracts, resolve inquiries, and support audits with a proactive, analytical approach.

The ideal candidate has 3+ years in billing, strong Excel abilities, and comfort navigating complex systems. This remote-first role offers growth opportunities within a collaborative team.

Qualifications

• 3+ years of billing or related experience.
• Strong Excel skills, including PivotTables, VLOOKUP, and XLOOKUP.
• Ability to interpret contracts and manage complex billing requirements.
• Strong critical-thinking, problem-solving, and independent decision-making skills.
• Tech-savvy with the ability to learn and navigate multiple systems.
• Excellent attention to detail, organization, and multitasking skills.
• Strong customer service and communication skills.
• Proactive, self-motivated, and comfortable working independently or with a team.
• Willingness to learn and use AI tools in daily workflows.

Responsibilities

• Manage customer billing, invoicing, and new account setup.
• Review contracts to ensure accurate billing.
• Research billing discrepancies, resolve customer inquiries, and process credits.
• Respond to billing and finance requests through Zendesk or similar platforms.
• Prepare monthly billing reports using Excel and AI tools.
• Identify opportunities to improve billing processes and efficiency.
• Support special projects and annual audits as needed.

Skills

Billing experience

Excel skills

Contract interpretation

Critical thinking

Independent decision-making

Attention to detail

Customer service

AI tool adoption

Education

Associate degree or higher

Tools

NetSuite

Sage Intacct

Microsoft Dynamics 365

SAP

Zuora

Chargebee

Salesforce

Zendesk

Job description

PerfectServe is seeking a detail-oriented Billing Associate to manage customer billing, invoicing, and related operations across multiple entities. You will review contracts, resolve inquiries, and support audits with a proactive, analytical approach.

The ideal candidate has 3+ years in billing, strong Excel abilities, and comfort navigating complex systems. This remote-first role offers growth opportunities within a collaborative team.