Remote SaaS Application Support Analyst

001 Brown & Brown, Inc; United States; Hybrid; USD 39,000 - 40,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown is seeking an Application Support Analyst to join our growing team. This role offers hybrid or remote work and reports to the Application Support Team Lead.

You will provide level 2 support for SaaS and custom-built insurance applications, deliver world-class customer service, and collaborate across departments to resolve issues promptly. The ideal candidate has 1–2 years of customer service or technical support experience, foundational knowledge of Microsoft technologies, and an

Qualifications

• Associate degree, technical certification, or equivalent experience.
• Foundational knowledge of Microsoft technologies (M365, O365, SharePoint).
• 1-2 years of experience in customer service, technical support, application support, or insurance.
• Bachelor’s degree in computer science or equivalent experience.

Responsibilities

• Provide level 2 support for SaaS and custom-built insurance applications using documented procedures and available support tools.
• Provide world class customer service through chat, email, phone, and in-person teammate interactions.
• Effectively interact and clearly communicate with teammates within multiple levels and departments of the organization, to support the effective and efficient use of the Retail Division’s business applications.
• Able to follow and execute upon standard operating practices and procedures.
• Demonstrates working knowledge in multiple applications supported by the department.
• Escalates complex issues to appropriate business units and technical teams as needed.
• Leverages application expertise to troubleshoot, problem solve and offer solutions.
• Support application conversion and implementation projects.
• Champions information security best practices through educating support customers and following access standards for business applications.
• Infrequent travel to offices for onsite support, conferences, and meetings. Up to ~5%.

Job description

Brown & Brown is seeking an Application Support Analyst to join our growing team. This role offers hybrid or remote work and reports to the Application Support Team Lead.

You will provide level 2 support for SaaS and custom-built insurance applications, deliver world-class customer service, and collaborate across departments to resolve issues promptly. The ideal candidate has 1–2 years of customer service or technical support experience, foundational knowledge of Microsoft technologies, and an