Remote RV Diagnostics & Support Technician

Camping World; Lincolnshire (IL); Remote; USD 33,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Good Sam Roadside Assistance

Discounts

Tuition reimbursement

On the job training

Job summary

Camping World is seeking an experienced Service Technician to join our team in a fully virtual capacity from a home office. You will provide remote diagnostics for RV issues, sharing diagrams and instructions to guide repairs while coordinating with authorized facilities.

Require 3–5 years RV service experience and deep RVIA knowledge; strong communication and problem-solving abilities are essential for helping Good Sam Elite Members and Roadside Assistance partners stay on the road.

Qualifications

• Minimum 3–5 years RV service experience.
• Deep knowledge of RVIA plumbing, HVAC, electrical and LP systems.
• Excellent remote troubleshooting via text, email or phone.
• Strong documentation and case management skills.
• Ability to work independently from a home office.

Responsibilities

• Provide real-time remote diagnostics for RV issues.
• Distribute diagrams, manuals and step-by-step instructions to guide members.
• Coordinate repairs with authorized RV facilities or Roadside Assistance.
• Perform proactive follow-ups and maintain detailed consultation records.
• Assist internal dealership technicians with complex questions.
• Suggest improvements to support resources.

Skills

RV service expertise

RVIA standards knowledge

Instructional communication

Remote proficiency

Critical thinking

Organizational skills

Education

High School diploma or equivalent

RVIA/RVTI Certification preferred

Tools

CRM software

VoIP phone systems

Digital technical databases

Job description

Camping World is seeking an experienced Service Technician to join our team in a fully virtual capacity from a home office. You will provide remote diagnostics for RV issues, sharing diagrams and instructions to guide repairs while coordinating with authorized facilities.

Require 3–5 years RV service experience and deep RVIA knowledge; strong communication and problem-solving abilities are essential for helping Good Sam Elite Members and Roadside Assistance partners stay on the road.