Remote ROI Service Administrator

MRO Corporation; Pikeville (KY); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

MRO Corporation is seeking a ROI Service Admin to handle inbound inquiries about medical records releases. You will maintain excellent customer service, resolve issues, provide status updates, and document corrective actions in the corporate database.

The role requires HIPAA knowledge, strong data-entry skills, and experience with EMR systems. You will interact with hospitals, attorneys, insurers, and other requesters in a fast-paced setting.

Qualifications

• High School diploma required.
• College courses beneficial but not required.
• Experience with MRO daily processes and model; 6 months’ experience preferred.
• Ability to make independent decisions and apply critical thinking.
• Computer knowledge; accurate data entry and attention to detail.
• Prior customer service experience strongly preferred.
• Strong problem-solving skills.
• Exceptional interpersonal skills and capacity to build relationships.
• Ability to work effectively and independently in high volume environments.
• Demonstrated proficiency in verbal communication.

Responsibilities

• Receives inbound phone inquiries from requesters regarding medical records.
• Answers questions regarding status of the request and ensures timely, courteous calls.
• Works with Supervisor to elevate complex issues.
• Maintains positive relationships with hospitals and requesters.
• Maintains knowledge of HIPAA, HITECH, and related regulations.
• Participates in weekly customer service meetings to discuss trends and training.
• Accesses and navigates multiple EMR systems to check status of inquiries.
• Performs other duties as assigned by management.

Skills

Customer service

Verbal communication

Interpersonal skills

Attention to detail

Critical thinking

Independent decision making

Data entry

High-volume work

Education

High School Diploma

College coursework beneficial

Tools

EMR systems

Job description

Overview

The ROI Service Admin is responsible for fielding inbound inquiries regarding release of information (ROI) requests for medical records while maintaining consistent excellent customer service standards. The ROI Service Admin provides issue resolution, status updates concerning requests for medical records, and posts corrective actions in the corporate database to facilitate timely release of information processing. The ROI Service Admin will work within ROI Online and various Electronic Medical Systems.

Responsibilities

• Receives inbound phone inquiries from requesters regarding medical records.
• Answers questions regarding status of the request. Ensures that calls are answered promptly and courteously within prescribed standards and metrics.
• Works with Supervisor to elevate complex elevated issues.
• Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others).
• Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances.
• Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues.
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters.
• Performs other duties as assigned by management.

Qualifications

• High School Diploma or equivalent required.
• College courses beneficial but not required.
• Experience with MRO daily processes and model. 6 months’ experience preferred.
• Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
• Computer knowledge. Accurate data entry skills and attention to detail.
• Prior customer service experience strongly preferred.
• Strong problem-solving skills.
• Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters.
• Ability to work effectively and independently in high volume production environments.
• Demonstrated proficiency in verbal communication.

This job function requires the ability to sit, while using a computer, for extended periods of time.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

Applicant Privacy Notice

Total CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

Pay Range

USD $16.00 - USD $22.00 /Hr.