Remote ROI Medical Records Specialist

MRO Corporation; Santa Fe (NM); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan

Job summary

MRO Corporation is seeking a Remote ROI Specialist to support healthcare clients by processing ROI requests for patient medical records from a home-based setup. You will review requester information, access EHR data securely, respond to inquiries, and log activities in Exchange Manager while complying with HIPAA and MRO security policies.

A high school diploma is required; prior ROI experience is a plus. You must have a private workspace, reliable internet, and the ability to work independently

Qualifications

• High School Diploma or GED required.
• Experience entering data into computer systems.
• Prior ROI experience in a physician's office or HIM dept is a plus.
• Proficiency with common computer applications and web-based systems.

Responsibilities

• Provide remote ROI support by processing ROI requests for patient records per HIPAA.
• Review requester information to determine records to release.
• Respond to phone calls, emails, and secure messages regarding ROI issues.
• Log ROI requests into Exchange Manager.
• Upload and index electronic medical records in Exchange Manager.
• Comply with HIPAA, privacy/security policies and remote-work requirements.
• Work independently in a remote environment meeting production goals.

Skills

Data entry

Remote work

Customer inquiries handling

Time management

Computer proficiency

HIPAA compliance awareness

Education

High School Diploma/GED

Tools

Exchange Manager

EHR systems

VPN

Job description

The Remote ROI Specialist is responsible for providing remote support to MRO's healthcare clients by processing Release of Information (ROI) requests for patient medical records

This a fully remote position. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and securely accessing pertinent patient data from client electronic health record (EHR) systems and other approved electronic sources that match the patient request.

Responds to phone calls, emails, and secure messages from requesters concerning various ROI issues.

Logs medical record requests into Exchange Manager.

Uploads and indexes electronic medical records into Exchange Manager.

Complies with MRO and client facility policies and regulations, including HIPAA privacy and security requirements and MRO remote work and information security policies.

High School Diploma/GED required.

Prior work experience in Release of Information in a physician's office or HIM Department is a plus.

Demonstrates proficiency using computer applications and web-based systems.

One or more years experience entering data into computer systems.

Demonstrates the ability to work independently in a remote environment, managing time effectively and meeting production goals established by MRO.

demonstrated success responding to customer inquiries by phone, email, and virtual platforms.

Knowledge of medical terminology is a plus.

This is a fully remote, work-from-home position.

Requires a private, dedicated workspace that meets MRO privacy and security requirements for handling protected health information (PHI).

Requires reliable high-speed internet service and use of MRO-approved equipment and secure access methods (such as VPN and multi-factor authentication).

Participates in virtual meetings and trainings using video and collaboration tools.

Extended periods of sitting and computer work are required.

• *MRO's employees work at client facilities throughout the United States. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.