Remote ROI Medical Records Specialist

MRO Corporation; Kentucky; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical,Dental,Vision Insurance

Life Insurance

401(k) plan

Job summary

MRO Corporation is seeking a Remote ROI Specialist to provide remote support for healthcare clients by processing Release of Information requests for patient records. The role requires HIPAA-compliant handling, secure access to EHR data, and timely response to requester inquiries.

The position is fully remote, with a private workspace requirement and VPN/MFA security. Prior ROI experience is a plus; medical terminology knowledge is beneficial.

Qualifications

• High School Diploma or GED required.
• Prior ROI experience in a physician's office or HIM department is a plus.
• One+ years of data entry experience.
• Ability to work independently in a remote environment.
• Proficiency with computer applications and web-based systems.

Responsibilities

• Process ROI requests for patient medical records in compliance with HIPAA.
• Determine records to release by reviewing requester information and matching data in EHR systems.
• Respond to calls, emails, and secure messages from requesters.
• Log requests into Exchange Manager and upload/index electronic records.
• Adhere to MRO privacy, security, and remote-work policies; participate in virtual meetings and trainings.

Skills

Data entry

Remote work

Time management

Customer service

Medical terminology knowledge

Education

High School Diploma/GED

Tools

Exchange Manager

VPN

Job description

The Remote ROI Specialist is responsible for providing remote support to MRO's healthcare clients by processing Release of Information (ROI) requests for patient medical records*

This a fully remote position.

Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and securely accessing pertinent patient data from client electronic health record (EHR) systems and other approved electronic sources that match the patient request.

Responds to phone calls, emails, and secure messages from requesters concerning various ROI issues.

Logs medical record requests into Exchange Manager.

Uploads and indexes electronic medical records into Exchange Manager.

Complies with MRO and client facility policies and regulations, including HIPAA privacy and security requirements and MRO remote work and information security policies.

High School Diploma/GED required.

Prior work experience in Release of Information in a physician's office or HIM Department is a plus.

Demonstrates proficiency using computer applications and web-based systems. One or more years experience entering data into computer systems. Demonstrates the ability to work independently in a remote environment, managing time effectively and meeting production goals established by MRO.

demonstrated success responding to customer inquiries by phone, email, and virtual platforms.

Knowledge of medical terminology is a plus.

This is a fully remote, work-from-home position.

Requires a private, dedicated workspace that meets MRO privacy and security requirements for handling protected health information (PHI).

Requires reliable high-speed internet service and use of MRO-approved equipment and secure access methods (such as VPN and multi-factor authentication).

Participates in virtual meetings and trainings using video and collaboration tools.

Extended periods of sitting and computer work are required.

*MRO's employees work at client facilities throughout the United States. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.