Remote ROI Medical Records Specialist

MRO Corporation; Fulton (MS); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Job summary

MRO Corporation is seeking a Remote ROI Specialist to provide remote support for ROI requests of patient medical records, HIPAA compliant, and securely access EHR systems to match requests.

This is a fully work-from-home role requiring a High School Diploma, data entry experience, and the ability to work independently with reliable internet. VPN access and training participation are part of the job.

Qualifications

• High School Diploma or GED required.
• Experience entering data into computer systems.
• Ability to work independently in a remote environment.
• Knowledge of medical terminology is a plus.

Responsibilities

• Process ROI requests for patient medical records in a HIPAA-compliant manner.
• Review requester information to determine records to release.
• Access EHR systems and other approved electronic sources securely.
• Respond to phone calls, emails, and secure messages from requesters.
• Log requests into Exchange Manager and upload/index records.
• Adhere to HIPAA privacy and security requirements and MRO policies.
• Work remotely with a private workspace and reliable internet.
• Participate in virtual meetings and trainings.

Skills

Data entry

Remote work

Time management

Communication

Education

High School Diploma/GED

Tools

Exchange Manager

EHR systems

VPN access

Job description

The Remote ROI Specialist is responsible for providing remote support to MRO's healthcare clients by processing Release of Information (ROI) requests for patient medical records*

This a fully remote position.

Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and securely accessing pertinent patient data from client electronic health record (EHR) systems and other approved electronic sources that match the patient request.

Responds to phone calls, emails, and secure messages from requesters concerning various ROI issues.

Logs medical record requests into Exchange Manager.

Uploads and indexes electronic medical records into Exchange Manager.

Complies with MRO and client facility policies and regulations, including HIPAA privacy and security requirements and MRO remote work and information security policies.

High School Diploma/GED required.

Prior work experience in Release of Information in a physician's office or HIM Department is a plus.

Demonstrates proficiency using computer applications and web-based systems. One or more years experience entering data into computer systems. Demonstrates the ability to work independently in a remote environment, managing time effectively and meeting production goals established by MRO.

demonstrated success responding to customer inquiries by phone, email, and virtual platforms.

Knowledge of medical terminology is a plus.

This is a fully remote, work-from-home position.

Requires a private, dedicated workspace that meets MRO privacy and security requirements for handling protected health information (PHI).

Requires reliable high-speed internet service and use of MRO-approved equipment and secure access methods (such as VPN and multi-factor authentication).

Participates in virtual meetings and trainings using video and collaboration tools.

Extended periods of sitting and computer work are required.

*MRO's employees work at client facilities throughout the United States. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.