Remote RN Triage Specialist — Patient Activation Expert

Guideway Care; Birmingham (AL); Remote; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Flexible Spending Account (FSA)

Company paid short- and long-term/dis…

Employee Assistance Program

Life Insurance

Accident insurance

401(k) retirement plan with a company

match

Job summary

Guideway Care in the United States is seeking an experienced Registered Nurse to join our remote triage team, delivering clinical assessment, guidance, and care coordination by phone and patient portal.

You will work from a private HIPAA‑compliant home office with a Saturday‑Sunday shift (8:00 AM–8:00 PM CST). Active CA and MN RN licenses and 5+ years of direct patient care are required, along with excellent communication and clinical judgment.

Qualifications

• Active RN license in CA and MN.
• Minimum 5 years direct patient care, with ED/ICU experience preferred.
• Strong communication and clinical judgment.
• Remote work requires private HIPAA-compliant space.
• Experience with EMR systems (EPIC/Cerner/Greenway).

Responsibilities

• Handle inbound calls from patients and place outbound calls.
• Provide clinical assessment per established protocols and triage by phone or portal.
• Respond to messages in patient portal and route orders to appropriate parties.
• Provide administrative support for FMLA, ADA, and LTD/STD.
• Assist training and onboarding of team members and reinforce best practices.
• Communicate with Health Care Providers as needed.
• Maintain regular, reliable attendance during scheduled hours.

Skills

RN licensure CA

RN licensure MN

5+ years direct patient care

Remote triage experience

Excellent communication

Critical thinking

Tools

EPIC

Cerner

Greenway

Windows OS

MS Word

MS Excel

Job description

Guideway Care in the United States is seeking an experienced Registered Nurse to join our remote triage team, delivering clinical assessment, guidance, and care coordination by phone and patient portal.

You will work from a private HIPAA‑compliant home office with a Saturday‑Sunday shift (8:00 AM–8:00 PM CST). Active CA and MN RN licenses and 5+ years of direct patient care are required, along with excellent communication and clinical judgment.