Triage Registered Nurse (RN) – Weekends

Guideway Care; Birmingham (AL); Remote; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Flexible Spending Account (FSA)

Company paid short- and long-term/dis…

Employee Assistance Program

Life Insurance

Accident insurance

401(k) retirement plan with a company

match

Job summary

Guideway Care in the United States is seeking an experienced Registered Nurse to join our remote triage team, delivering clinical assessment, guidance, and care coordination by phone and patient portal.

You will work from a private HIPAA‑compliant home office with a Saturday‑Sunday shift (8:00 AM–8:00 PM CST). Active CA and MN RN licenses and 5+ years of direct patient care are required, along with excellent communication and clinical judgment.

Qualifications

• Active RN license in CA and MN.
• Minimum 5 years direct patient care, with ED/ICU experience preferred.
• Strong communication and clinical judgment.
• Remote work requires private HIPAA-compliant space.
• Experience with EMR systems (EPIC/Cerner/Greenway).

Responsibilities

• Handle inbound calls from patients and place outbound calls.
• Provide clinical assessment per established protocols and triage by phone or portal.
• Respond to messages in patient portal and route orders to appropriate parties.
• Provide administrative support for FMLA, ADA, and LTD/STD.
• Assist training and onboarding of team members and reinforce best practices.
• Communicate with Health Care Providers as needed.
• Maintain regular, reliable attendance during scheduled hours.

Skills

RN licensure CA

RN licensure MN

5+ years direct patient care

Remote triage experience

Excellent communication

Critical thinking

Tools

EPIC

Cerner

Greenway

Windows OS

MS Word

MS Excel

Job description

About Guideway Care*

Guideway Care isThe Patient Activation Company™. We don't just "engage" patients; weactivate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary:

We are seeking an experienced and compassionate Registered Nurse to join our elite team of remote triage professionals. This RN will serve as the front line of clinical support for patients, delivering high-quality assessment, guidance, and care coordination services via telephone and digital communication platforms.

This role requires a confident, autonomous nurse with a strong clinical foundation, excellent judgment, and a deep commitment to patient-centered care. You will work remotely in a structured and supportive environment, contributing to improved outcomes and experiences for patients across a variety of primary care and specialty settings.

Shift Available:

• Saturday-Sunday: 8:00 AM - 8:00 PM CST

Essential Functions:

• Receive inbound calls from patients and place outbound calls to patients.
• Provide clinical assessment based on established protocols and triage patients by phone or through patient portal.
• Respond to patients’ messages in patient portal, create orders and route to appropriate parties.
• Provide administrative support for patients’ and providers’ needs in terms of FMLA, ADA, and LTD/STD
• Support training and onboarding of team members, including participating in shadowing shifts (both as a learner and trainer), while reinforcing best practices to ensure consistent, high-quality patient care.
• Communicate with Health Care Provider through approved methods as needed.
• Any other duties necessary to drive our values, fulfill our mission, and abide by our company policies
• This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.

Required Skills/Abilities:

• Registered Nurse with Unencumbered e-NCL Licensure.
• RN Licensure in California and Minnesota is required.
• Current demonstration of clinical proficiency
• Excellent written and oral communication skills
• Excellent critical thinking and problem-solving skills
• Ability to work within approved procedure and clinical guidelines
• Electronic Medical Record Experience, i.e EPIC, Cerner, Greenway
• Ability to use windows-based computer software including ADOBE, MS Word, MS Excel, Fax and others
• Minimum of 5 years’ experience in working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, Critical Care. Women's Health or Labor and Delivery experience preferred.
• Minimum of 3years’ experience in Adult Nursing
• Oncology experience Strongly preferred.

Supervisory Responsibilities:

None

Travel Requirements:

0%

Work Authorization:

• Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards:

The pay rate is $30 per hour.

In addition, team members enjoy …

Benefits package including:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Account (FSA),
• Company paid short- and long-term disability,
• Employee Assistance Program,
• Life Insurance,
• Accident insurance,
• and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match

Essential Duties and Responsibilities

• Able to work remotely at home in a private HIPAA compliant workspace
• Able to house company equipment needed to perform job
• Broadband Internet Access
  • Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
• Immigration or work visa sponsorship will not be provided
• Physical Demands:
  • Ability to hear in normal range and wear a headset / earpiece
  • Good visual acuity to read computer screens, scripts, forms etc.
  • May sit 100% of the time when taking calls
• Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

* Guideway Care is the parent company of Sequence Health. This position is employed by Sequence Health.