Remote RN Triage Nurse - 24/7 Call Center Impact

Call 4 Health; New Hampshire; Remote; USD 65,000 - 95,000; Full time

Job summary

Call 4 Health is seeking an experienced Registered Nurse to join its 24-hour remote triage team. This role supports patients nationwide by assessing needs, documenting in EHR systems, and guiding care decisions from a home office.

You will perform phone-based assessments, adhere to established protocols, and collaborate with providers to coordinate referrals and RPM activities. A strong clinical background and multitasking ability are essential.

Qualifications

• Associate’s or Bachelor’s Degree in Nursing.
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.
• Willingness to obtain additional state licenses as requested.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform.
• Provide clinical assessments via phone or patient portal based on established protocols.
• Support providers with administrative and clinical tasks, including: medication refill requests per protocol, provider notification of critical results, post-discharge and post-operative follow-up coordination.
• Facilitate referrals and assist with prior authorization requests requiring clinical input.
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs, including monitoring vital signs and educating patients on chronic disease management.
• Screen and qualify patients for clinical trials and provide patient education.
• Take on additional responsibilities to support team success and patient outcomes.

Skills

Telephone triage experience

EHR proficiency

Clinical assessment

Communication skills

HIPAA compliance

Education

Associate’s or Bachelor’s Degree in Nursing

Job description

Call 4 Health is seeking an experienced Registered Nurse to join its 24-hour remote triage team. This role supports patients nationwide by assessing needs, documenting in EHR systems, and guiding care decisions from a home office.

You will perform phone-based assessments, adhere to established protocols, and collaborate with providers to coordinate referrals and RPM activities. A strong clinical background and multitasking ability are essential.