Remote Risk Operations Transformation Lead

Openkrill; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

WFH office reimbursement

Competitive compensation

Flexible health plans

Job summary

Tilt is hiring a Risk Operations Transformation Lead to scale through improved processes, tooling, analytics, partner delivery and automation.

This is a hands-on, execution-oriented role where you will own a portfolio of programs from problem definition through implementation and measurement, including: redesigning operational processes, improving internal tooling, transitioning appropriate work to external partners or automation, establishing operating metrics, and ensuring teams are ready when

Qualifications

• 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field.
• Track record leading operational improvement or transformation programs, including redesigning processes, implementing tools or launching automation, from problem definition through measurement.
• Strong analytical skills, with experience using operational data to identify trends, diagnose root causes and make recommendations.
• Able to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives.
• Able to influence stakeholders and drive decisions without direct authority.

Responsibilities

• Serve as the Risk Operations business owner for AI Enabled Operations, prioritizing automation opportunities by volume, complexity, customer impact and operational risk.
• Define the requirements, decision logic, controls and success measures for Risk automation, and partner with Product and Engineering through design, testing and launch.
• Monitor automation after launch (adoption, accuracy, quality, risk outcomes and savings) and lead improvements when results fall short.
• Lead transformation programs that simplify Risk Operations processes, workflows, roles and handoffs, from problem definition through adoption and measurement.
• Identify work that can move to better tooling, self-service capabilities or BPO partners, and define tooling improvements with Product and Engineering.
• Work with Shared Services and Vendor Management on operational readiness, including documentation, training, quality controls, escalation paths and post-launch monitoring.
• Define the metrics that show performance, capacity, quality and risk trends, and use them to find root causes and prioritize improvements.
• Keep new processes, tools and automation aligned with requirements set by Compliance, Fraud Strategy and other policy owners.
• In your first 90 to 180 days: build a prioritized program portfolio, deliver initial improvements, and show measurable movement in an outcome such as SLA attainment, backlog age, quality, loss outcomes or cost per case

Skills

Risk Operations

Program management

Process improvement

Data analysis

Communication

Stakeholder influence

Fintech risk/regulation

Tools

SQL

Looker

Tableau

Databricks

Job description

Tilt is hiring a Risk Operations Transformation Lead to scale through improved processes, tooling, analytics, partner delivery and automation.

This is a hands-on, execution-oriented role where you will own a portfolio of programs from problem definition through implementation and measurement, including: redesigning operational processes, improving internal tooling, transitioning appropriate work to external partners or automation, establishing operating metrics, and ensuring teams are ready when