Remote Revenue Realization & Issue-Resolution Lead

Brighter Signals; Raynham (MA); Remote; USD 102,000 - 177,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Floating holidays

Parental leave

Bereavement leave

Volunteer leave

Military spouse time-off

Employee benefits overview

Job summary

Johnson & Johnson is hiring a Revenue Recognition and Issue Resolution Manager to lead a Customer Service team across Raynham, MA or Raritan, NJ. Role focuses on compliant revenue recognition, rapid dispute resolution, and accelerating order-to-cash.

Remote work options may be considered on a case-by-case basis. The position bridges commercial sales, supply chain, customer service, technical teams and corporate finance, requiring strong leadership and data-driven decision making.

Qualifications

• Minimum 5 years of progressive experience in reporting, analytics, customer service, business intelligence, or data-driven roles.
• Strong experience developing executive-level dashboards and analytical insights.
• Ability to translate complex data into clear, actionable insights for senior stakeholders.
• Proven ability to partner cross-functionally in a matrixed environment, including strategy, operations, and digital teams.

Responsibilities

• Drive First Issue Resolution: resolve customer inquiries and issues during initial contact.
• Minimize Customer Effort: prevent repeat escalations and ensure a seamless experience.
• Establish Performance Frameworks: design and refine KPI frameworks to track first-contact success rates.
• Monitor and Analyze Metrics: oversee dashboards, identify root causes, implement improvements.
• Lead and mentor a specialized customer service and issue resolution team.
• Establish KPIs tracking order-to-invoice cycle time, DSO reduction, and backlog.
• Streamline workflows to minimize manual touchpoints and errors.
• Provide regular data updates to management on pipeline health and timelines.

Skills

Reporting & analytics

Executive dashboards

Cross-functional collaboration

Stakeholder communication

Team leadership

Data storytelling

Education

Bachelor’s degree required

MBA or equivalent preferred

Tools

Power BI

Tableau

SAP

Job description

Johnson & Johnson is hiring a Revenue Recognition and Issue Resolution Manager to lead a Customer Service team across Raynham, MA or Raritan, NJ. Role focuses on compliant revenue recognition, rapid dispute resolution, and accelerating order-to-cash.

Remote work options may be considered on a case-by-case basis. The position bridges commercial sales, supply chain, customer service, technical teams and corporate finance, requiring strong leadership and data-driven decision making.