Remote Revenue Recognition & Issue Resolution Leader

Johnson & Johnson Innovative Medicine

Raynham (MA)

Hybrid

USD 102,000 - 177,000

Full time

6 days ago

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Job summary

Johnson & Johnson is recruiting a Revenue Recognition and Issue Resolution Manager to lead a Customer Service team across Raynham, MA or Raritan, NJ. The role focuses on compliant revenue recognition, rapid dispute resolution, and accelerating order-to-cash.

The ideal candidate has 5+ years in analytics or BI, with experience in dashboards and KPI design, and the ability to partner across sales, supply chain, customer service, and finance. Some travel may be required.

Qualifications

Minimum 5 years of progressive experience in reporting, analytics, customer service, business intelligence, or data-driven roles.
Experience developing executive-level dashboards, performance metrics, and analytical insights.
Ability to translate data into clear, actionable insights for senior stakeholders.
Proven ability to partner cross-functionally in a matrixed environment including strategy, operations, and digital teams.
Experience leading teams and delivering high-quality outcomes in a fast-paced environment.
Hands-on experience with Power BI, Tableau, SAP or comparable platforms.
Excellent communication skills to influence stakeholders and present to technical and non-technical audiences.

Responsibilities

Drive first issue resolution and ensure inquiries are resolved during initial contact.
Design and refine KPI frameworks to track first-contact success rates.
Monitor daily dashboards and identify root causes for multi-touch tickets.
Lead and mentor a team of customer service and issue resolution specialists.
Provide regular data updates to management on pipeline health and order resolution timelines.