Remote Revenue Cycle Liaison & Stabilization Manager

Guidehouse; United States; Remote; USD 77,000 - 129,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Life Insurance

Disability Insurance

Employee Referral Program

Diversity & Inclusion Programs

Job summary

Guidehouse is seeking a Manager – CommonSpirit Revenue Cycle Liaison to support the Director as an operational liaison between revenue cycle leadership, market and facility leaders, Guidehouse Managed Services, Epic, CSI, and other vendors. The role stabilizes revenue cycle operations, monitors KPIs, coordinates cross-functional teams, and ensures timely escalation and resolution of barriers impacting cash, A/R, denials, and posting.

Travel up to 50% and onsite/hybrid work as needed.

Qualifications

• Bachelor’s degree and a minimum of 8 years of relevant healthcare revenue cycle experience.
• Hospital revenue cycle management or supervisory experience in a provider, health system, CBO, shared services, outsourcing, consulting, or managed services environment.
• Demonstrated experience supporting complex revenue cycle operations, transition support, operational stabilization, cross-functional issue resolution, and leadership communication.
• Strong working knowledge of hospital billing, A/R follow-up, denials, payment posting, cash reconciliation, revenue integrity, HIM/coding dependencies, NOA, patient access, payer escalation, and revenue cycle KPI management.
• Ability to support onsite or hybrid market engagement as required by the CommonSpirit operating model, including travel or onsite presence during critical transition and stabilization periods.

Responsibilities

• The CommonSpirit Revenue Cycle Manager / Mission Liaison supports the Director in serving as an operational liaison between revenue cycle leadership, market and facility leaders, Guidehouse Managed Services, Epic, CSI, and other vendor partners.
• Support the Director as a visible revenue cycle liaison for CommonSpirit market, facility, and functional leaders during transition, go-live, and stabilization activities.
• Coordinate day-to-day operational alignment across CommonSpirit, Guidehouse, Epic, CSI, and vendor teams to identify, prioritize, and help resolve revenue cycle issues impacting performance.
• Assist with command center routines, including Liaison Leader Huddles, HB Acute Dashboard meetings, Market Top 10 preparation, National Top 10 review, and Revenue Cycle Executive Report Out preparation.
• Monitor revenue cycle KPIs and operational dashboards, including cash posted, A/R days, aged A/R, DNFB, CFB, clean claim rate, claim edits, denial trends, charge lag, registration quality, payment posting, and reconciliation metrics.
• Review daily market and functional performance trends, identify off-track areas, and elevate critical risks to the Director or appropriate leadership owner for resolution.
• Partner with operational leaders to validate work queue movement, assigned inventory completion, payer follow-up, denial resolution, billing correction activity, payment posting, account compilation, and account reconciliation.
• Compile account-level detail, issue summaries, payer trends, and supporting documentation needed to prepare CommonSpirit Market Directors for payer Joint Operating Committee meetings and targeted payer escalation discussions.
• Work directly with CommonSpirit Market Directors to support payer JOC meeting preparation, execution, follow-up, and issue mitigation activities designed to remove barriers, reduce payer friction, and improve cash acceleration.
• Support documentation, prioritization, and resolution of issues surfaced through ServiceNow, functional huddles, vendor meetings, operational dashboards, and local leadership escalation channels.
• Reinforce compliance with standard revenue cycle workflows, payer requirements, hospital policies, HIPAA, regulatory expectations, and approved CommonSpirit operating procedures.
• Coordinate with Patient Access, HIM, Coding/CDI, Revenue Integrity, Billing, A/R Follow-Up, Denials, NOA, Cash Posting, Credit Balance, Contract Compliance, and Finance leaders to address dependencies and operational gaps.
• Prepare executive-ready updates for Director review, including prioritized issues, root causes, mitigation plans, action items, owners, due dates, and next-day priorities.
• Provide operational presence during go-live and post-live stabilization by engaging with market teams, validating process adoption, and ensuring barriers are promptly routed to the appropriate owner.
• Support development and refinement of job aids, SOPs, reporting expectations, escalation pathways, meeting materials, and communication tools needed to stabilize revenue cycle operations.
• Demonstrate sound judgment, clear communication, operational urgency, and the ability to manage multiple priorities in a complex, multi-market hospital revenue cycle environment.

Job description

Guidehouse is seeking a Manager – CommonSpirit Revenue Cycle Liaison to support the Director as an operational liaison between revenue cycle leadership, market and facility leaders, Guidehouse Managed Services, Epic, CSI, and other vendors. The role stabilizes revenue cycle operations, monitors KPIs, coordinates cross-functional teams, and ensures timely escalation and resolution of barriers impacting cash, A/R, denials, and posting.

Travel up to 50% and onsite/hybrid work as needed.