Remote Insurance Verification Specialist

UNC Health; Chapel Hill (NC); Remote; USD 25,000 - 36,000; Full time

Job summary

UNC Health is seeking a Revenue Cycle Representative to perform pre-service insurance coverage verification and related duties in a remote capacity. You will verify eligibility, document findings in Epic, and collaborate with scheduling, registration, and financial counseling teams to ensure a smooth patient financial experience.

The role requires two years in hospital/physician insurance activities and knowledge of Medicare, Medicaid, and managed care plans.

Qualifications

• High School Degree.
• Two years of experience in hospital or physician insurance related activities (verification, authorization, billing, follow-up, call-center, or collections).
• Epic experience preferred.
• Knowledge of commercial, Medicare, Medicaid, and managed care plans.

Responsibilities

• Verify insurance eligibility and benefits using Real-Time Eligibility (RTE) tools, payer websites, and other approved resources.
• Research and resolve routine coverage verification discrepancies.
• Document verification findings accurately within Epic.
• Maintain productivity, quality, and service standards.
• Escalate complex payer, benefit, or eligibility issues to leadership or subject matter experts.
• Collaborate with scheduling, registration, financial counseling, and clinical departments.

Skills

Attention to detail

Critical thinking

Multitasking

MS Office

Education

High School Diploma

Tools

Epic software

Job description

UNC Health is seeking a Revenue Cycle Representative to perform pre-service insurance coverage verification and related duties in a remote capacity. You will verify eligibility, document findings in Epic, and collaborate with scheduling, registration, and financial counseling teams to ensure a smooth patient financial experience.

The role requires two years in hospital/physician insurance activities and knowledge of Medicare, Medicaid, and managed care plans.