Remote Revenue Cycle Customer Service Manager (AZ)

Phoenix Children's Hospital, Inc.; Arizona, United States, Northern America, Americas; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Phoenix Children’s Hospital, Inc. is seeking a Manager of Revenue Cycle Customer Service to lead our customer service, self-pay collections, and related operations in a remote role aligned to Arizona local time.

You will oversee inbound/outbound call centers, patient inquiries, and escalations, while ensuring compassionate, accurate financial guidance. The role focuses on delivering high-quality family-centered financial experiences, improving key metrics, and coordinating with vendors and

Qualifications

• Experience leading hospital call center and revenue cycle customer service teams.
• Strong knowledge of patient billing, self-pay collections, and financial assistance.
• Ability to analyze KPIs and drive process improvements.

Responsibilities

• Directs day-to-day call center operations across phone, IVR, and digital channels.
• Oversees workforce management, scheduling, and real-time routing to meet service levels.
• Owns quality assurance, coaching, and adherence to disclosures and privacy standards.
• Manages vendor partner relationships and contract SLAs.
• Drives end-to-end patient and family financial experience including payment plans.

Skills

Leadership

Call center management

Revenue cycle

Customer service

Job description

Phoenix Children’s Hospital, Inc. is seeking a Manager of Revenue Cycle Customer Service to lead our customer service, self-pay collections, and related operations in a remote role aligned to Arizona local time.

You will oversee inbound/outbound call centers, patient inquiries, and escalations, while ensuring compassionate, accurate financial guidance. The role focuses on delivering high-quality family-centered financial experiences, improving key metrics, and coordinating with vendors and