Remote Revenue Cycle Billing Specialist

lifestance; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Billing Solutions Coordinator to handle revenue cycle inquiries, patient eligibility, benefits, billing, and collections. This remote role can sit in any US locality and offers a competitive hourly wage with quarterly bonuses.

You will communicate with patients, offices, and health plans, process payments, update insurance data, and support leaders with regular reporting. A strong customer service orientation is essential.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred.
• Experience with Electronic Health Record systems (EHRs), call center and phone systems.
• Strong computer proficiency with Microsoft Office, Internet, and Email.

Responsibilities

• Handle Revenue Cycle department interactions via phone, email, voicemail, faxes, and patient portal with exemplary customer service.
• Communicate with offices and patients to ensure current information.
• Process payment requests from patients.
• Update insurance plan and other portal information for patients as requested.
• Support leadership with daily, weekly, monthly reporting needs as required.
• Answer patient questions and concerns regarding accounts.
• Work with patients and providers to resolve account challenges and determine next steps.
• Identify potential revenue cycle challenges and escalate as needed.
• Review billing transactions for accuracy and to resolve payment posting issues.

Skills

EHR systems

Call Center systems

Microsoft Office

Customer service

Data entry

Education

High school diploma or GED

Bachelor's degree preferred

Tools

EHR systems

Job description

LifeStance Health is seeking a Billing Solutions Coordinator to handle revenue cycle inquiries, patient eligibility, benefits, billing, and collections. This remote role can sit in any US locality and offers a competitive hourly wage with quarterly bonuses.

You will communicate with patients, offices, and health plans, process payments, update insurance data, and support leaders with regular reporting. A strong customer service orientation is essential.