Remote Revenue Compliance Officer I

State-of-Iowa; Des Moines (IA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

IPERS

RIC

Health Insurance

Dental Insurance

Vision Insurance

Vacation Leave

Sick Leave

Paid Holidays

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Job summary

Iowa Department of Revenue is seeking a Revenue Compliance Officer 1 to join the Individual Tax team within the Compliance Division. You will assist customers with account inquiries, resolve sensitive issues, and conduct complex tax audits to ensure proper credits and refunds.

Eligibility includes minimum experience or education requirements and potential remote work options within Iowa. Benefits include IPERS, health/dental/vision insurance, vacation and sick leave, and holiday pay.

Qualifications

• Two years of full-time work experience in tax, collections, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
• Ability to gather data and create simple spreadsheets.
• Experience providing customer service to the public

Responsibilities

• Assist customers with account-level information inquiries over the telephone, in-person and via email regarding tax credits.
• Utilize strong judgment skills to resolve sensitive and difficult situations while using effective communication with both internal and external customers
• Conduct complex tax audits by independently performing an office investigation to ensure that individuals or businesses are correctly and accurately claiming tax credits
• Review and examine tax returns, make necessary adjustments through gathering all returns filed by the taxpayer, and determine either the correct amount of refund due or additional amount of taxes, penalty, and interest owed by the taxpayer

Skills

Customer service

Tax knowledge

Communication

Data gathering/Spreadsheet

Education

Associate degree

Two years of college coursework

Job description

Iowa Department of Revenue is seeking a Revenue Compliance Officer 1 to join the Individual Tax team within the Compliance Division. You will assist customers with account inquiries, resolve sensitive issues, and conduct complex tax audits to ensure proper credits and refunds.

Eligibility includes minimum experience or education requirements and potential remote work options within Iowa. Benefits include IPERS, health/dental/vision insurance, vacation and sick leave, and holiday pay.