Revenue Compliance Officer 1

State of Iowa; Des Moines (IA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

IPERS Retirement Plan

RIC Retirement Program

Flexible Working Environment – Work at

Job summary

The State of Iowa, Department of Revenue—Compliance Division, is seeking a Revenue Compliance Officer 1 to join our Individual Tax team. This role supports tax processing, audits, and education of taxpayers and licensees across Iowa from the comfort of a home office as needed.

You will engage with customers via phone, email, or in person; review returns; and determine refunds or amounts owed while upholding Iowa laws and regulations.

Qualifications

• Two years of full-time work experience in tax, collections, accounting, auditing, or related fields.
• Two years of education and/or experience (30 semester hours = 1 year).
• An associate degree from an accredited college or university.
• Must reside within the State of Iowa.

Responsibilities

• Assist customers with account-level inquiries by phone, in person, and email about tax credits.
• Resolve sensitive situations using good judgment and clear communication with customers.
• Conduct complex tax audits by office investigation to verify credits claimed.
• Review tax returns and determine refunds or amounts due through data gathering.

Skills

Customer service

Auditing

Tax return review

Data gathering

Spreadsheet creation

Communication

Education

Two years of college education/experience

Job description

The Iowa Department of Revenue’s Compliance Division is seeking a Revenue Compliance Officer 1to join our Individual Tax team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.

In this position you will:

• Assist customers with account-level information inquiries over the telephone, in-person and via email regarding tax credits
• Utilize strong judgment skills to resolve sensitive and difficult situations while using effective communication with both internal and external customers
• Conduct complex tax audits by independently performing an office investigation to ensure that individuals or businesses are correctly and accurately claiming tax credits
• Review and examine tax returns, make necessary adjustments through gathering all returns filed by the taxpayer, and determine either the correct amount of refund due or additional amount of taxes, penalty, and interest owed by the taxpayer

Preference will be given to candidates with the following:

• Experience providing customer service to the public
• Basic knowledge of preparing, reviewing, or examining tax returns
• Ability to gather data and create simple spreadsheets

Job Specific Competencies:

• Customer and Personal Service – Principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
• Clerical – Administrative and clerical procedures and systems including word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Employer Highlights-

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment- Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Two years of full-time work experience in tax, collections, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Graduation from an accredited college or university with an associate’s degree.

Travel, including overnight travel, may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Some positions in this class may require an applicant to have the ability to pass a background investigation.